Help Desk Analyst, Newtown Square, PA - June 16, 2017
The training mainly consisted of working on active tickets for customers at company-owned convenience stores. Senior co-workers were always busy, but available to help and point me in the right direction. The documentation consists of a basic training guide plus numerous wiki articles . I learned how to resolve daily closing issues, and how three different point-of-sale systems (Commander, Passport, and Radiant) installed at various locations interface with the financial software. End-users generally appreciated the help provided by our team.