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Enghouse Interactive

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About Enghouse Interactive

Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol "ESL. Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including Arc Solutions, – more... CosmoCom, Datapulse, Syntellect, Telrex and Trio.

Enghouse Interactive delivers flexible and scalable solutions that will meet a company's communications needs across their organization, including: multi-channel contact centers, IVRs, operator consoles, call recording and quality management, and integration & optimization solutions.

Enghouse Interactive provides solutions that cover the entire spectrum of interactions, which include the following:

Structured interactions are typically very well defined interactions that are transactional in nature. They are generally high volume, low value and are handled by call/contact centers. Unstructured interactions typically enter the organization through an operator or attendant and will require a more consultative approach to handle them professionally. The attendant/operator will use a variety of status and availability tools, such as calendar and various forms of presence information, integrated with a powerful directory, to determine how best to handle the call. Unstructured interactions will generally be lower in volume are often very high in value. Self-service interactions help optimize both the structured and the unstructured interaction management areas, helping companies achieve the right balance of customer service level, efficiency and cost

Enghouse Interactive offers a complete line of interactions management solutions to help your organization maximize the value of every interaction.

To learn more about Enghouse Interactive, please contact us to speak with a representative and schedule a personalized demonstration. – lessMore from ZoomInfo »

Enghouse Interactive Employer Reviews

Senior Quality Assurance Engineer/ Team Lead (Current Employee), Lahore, PaksitanJanuary 16, 2014
N/A (Former Employee), N/AJanuary 15, 2014
HR Manager, APAC (Current Employee), AucklandSeptember 17, 2013
Software engineer (Current Employee), ReadingMarch 15, 2013

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Working at Enghouse Interactive