Enghouse Interactive Employee Reviews in United States

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software developers for call center phone systems
Accounting/Collections Specialist (Former Employee) –  Phoenix, AZOctober 22, 2014
A typical day would be download previous day's deposit from the bank and processed payments, then contact customers with outstanding invoices.
Learned Great Plains software and enough about the products to discuss with customers
My immediate supervisor was nice but other managers did not recognize me for almost a year.
Some co-workers were willing to interact and answer my questions.
The hardest part of my position was to learn the products and company practices but the challenge was also the most enjoyable part of the job.
Pros
nice working conditions, interesting change from previous position
Cons
hired as a permanent employee for a position abruptly terminated and then reinstated 1 year later, disfunctional employees
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Company growth by acquisition model, yet no thought/planning for integration of acquired companies.
Average Employee (Former Employee) –  TorontoSeptember 19, 2014
Upper management clueless on how to keep employees and customers happy. Little thought to employee satisfaction and growth. Company focused on earning revenue through acquired licenses and support contracts with little focus on growing and evolving product lines. Implementation and Support processes are outdated and there is no incentive to improve them. Part of Enghouse Systems out of Canada.
Cons
no 401k match, poor to average benefits, no professional development budget, no upward career growth, lack of understanding by upper management
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2.8
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3.0
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