Enghouse Interactive Employee Reviews

Found 6 reviews matching the search
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bottom-line oriented, no growth
DIRECTOR OF OPERATIONS AND SUPPORT (Former Employee) –  Melbourne, FLFebruary 17, 2017
The workplace culture is horrible at enghouse. They are a completely silo'd company. There is no open door policy, everything is directly through your boss. You cannot speak to anyone else regarding anything.

Enghouse is also completely tied to the bottom line. They aquire companies and then milk their recurring revenue stream and have no interest in growing those companies.

If you are acquired from enghouse and are part of the growth teams, your job is likely in jeapordy and will be eliminated as soon as they get a handle on the recurring revenue streams.
Pros
None
Cons
Horrible benefits, no open door policy, no career advancement
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Run far far away
Office Manager (Former Employee) –  Phoenix, AZJanuary 10, 2017
The Phoenix office is extremely unprofessional and a very toxic work environment, particularly the accounting department. Management is a popularity club consisting of 4-5 women who degrade and abuse the other women in the department overtly. I could say more but why bother, it wouldn't change anything.
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Don't work at this place
Frontline Support Engineer (Current Employee) –  Phoenix, AZAugust 12, 2016
The software support department thrives on setting you up to fail and the management does not know the first thing about the products they support. When you are placed on the phones to support the customers they will force you to take calls to support products you have no training on and then they will harass you for not knowing how to support it. This is the worst work environment I have ever had the displeasure of being apart of. The frontline and backline engineers were great people and I enjoyed working with them but the management is simply horrible the only thing they care about is trying to make themselves look good by making others look bad. I would not trust this management to oversee a kindergarten class. When your out of work almost anything will look appealing but this is not the place to settle. Do yourself a favor and avoid this place if you can.
Pros
Co-Workers
Cons
Management
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software developers for call center phone systems
Accounting/Collections Specialist (Former Employee) –  Phoenix, AZOctober 22, 2014
A typical day would be download previous day's deposit from the bank and processed payments, then contact customers with outstanding invoices.
Learned Great Plains software and enough about the products to discuss with customers
My immediate supervisor was nice but other managers did not recognize me for almost a year.
Some co-workers were willing to interact and answer my questions.
The hardest part of my position was to learn the products and company practices but the challenge was also the most enjoyable part of the job.
Pros
nice working conditions, interesting change from previous position
Cons
hired as a permanent employee for a position abruptly terminated and then reinstated 1 year later, disfunctional employees
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Company growth by acquisition model, yet no thought/planning for integration of acquired companies.
Average Employee (Former Employee) –  TorontoSeptember 19, 2014
Upper management clueless on how to keep employees and customers happy. Little thought to employee satisfaction and growth. Company focused on earning revenue through acquired licenses and support contracts with little focus on growing and evolving product lines. Implementation and Support processes are outdated and there is no incentive to improve them. Part of Enghouse Systems out of Canada.
Cons
No 401k Match, Poor to average benefits, no professional development budget, no upward career growth, lack of understanding by upper management
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Overall rating

2.3
Based on 10 reviews
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Ratings by category

Work/Life Balance
2.4
Compensation/Benefits
2.3
Job Security/Advancement
1.7
Management
1.7
Culture
1.7

Enghouse Interactive Reviews by Location