Pros: i'm able to pay some of my bills
Cons: convoluted and false pathway to advancement, company first approach (not employee or customer first), core values aren't reinforced or visible in the daily lives of employees
In the payday/installment/line of credit loan industry, handling escalated calls requires a certain level of apathy. Despite the fact that the customers signed a legally binding contract, there is not a sense of moral responsibility communicated down from upper management when it occurs that our loans alone, because of interest and fees, is the cause of customer's circumstances worsening. And only puts policies in place to help customer's experiencing a hardship when we've had a number of official complaints and financial regulators visit to assess our loan products and processes.
The hardest part of my job isn't the above, though. It's that the employees are underpaid, asked to adhere to an attendance policy that employees feel degraded by. There is a culture in which being undervalued is not only the reality, but a running joke.
The bonus structure is based on metrics that employees don't fully understand, but they accept begrudgingly because it's all they have.
My co-workers are great people from many different industries, backgrounds, and demographics. They work extremely hard for the company, out of fear of losing their job for something that was out of their control.
What I learned is that once a person becomes interested in management, there will be many things that they will be required to let go of. Morality, to a large degree, would be the primary thing. Advancement means putting on a "Me Show" of projects that sound like great idea, like forming a structured curriculum of training using the tools/resources the company already has, pitched to other managers via Power Point, and covering the work of managers above me for entire review periods with the HOPE that I didn't have a piece of reading material on my desk (bc it's against policy to have reading materials on your desk, even a manager, which I am), because this may become a topic of discussion in an interview for promotion, unfortunately.