Enova Financial Employee Reviews

Showing all 102 reviews
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
I would rather not say
Loan Processor (Current Employee) –  Chicago, ILJuly 26, 2017
No comment, I have nothing to say about this company. Everyone's experience here has been different. What I will say is to try it out you might like it.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great adaptation
Application Support Specialist (Current Employee) –  Chicago, ILJune 26, 2017
Good job for people who really like competing for nothing. This to me is just a job and you really need to have a competitive spirit and are comfortable staying in your seat for at least 6 hours of the day.
Pros
They will always feed you
Cons
Management does not communicate well
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great Co-workers
Customer Service Rep (Former Employee) –  Gurnee, ILApril 3, 2017
The company is good for seasoned call center reps. It is a very rapidly changing environment so you must be able to adapt easily. It's good when you are able to help customers with obtaining a loan in their time of need. However, there is a lot of fine print some customers will not read and are not very pleased when you are the one to inform them. Otherwise, it's a good company with opportunities for advancement when you exceed expectations.
Pros
Benefits are good. Pay is just o.k. Great co-workers
Cons
Management. Customers at times can be very stressful.
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
The company is a great place to start out at.
Loan Processor (Former Employee) –  Gurnee, ILMarch 31, 2017
I enjoyed my time at Enova. It's a great job for an entry level Customer Service call center position. They teach you the difference between sympathy and empathy, how to calmly talk to customers who are angry, how to resolve issues. I would recommend it.
Pros
free lunches from time
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Short term job goals
CUSTOMER SERVICE REP (Former Employee) –  Chicago, ILJanuary 26, 2017
The job is okay if you get there on time everyday and do your job. Things you are told can be misleading about job turnover rate.A lot of new employees were let go just before conversion even after signing offer letters.
Pros
Open overtime
Cons
Attendance, short breaks and lunch
Was this review helpful?Yes 5NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
High Turnover
AST (Former Employee) –  Chicago, ILJanuary 23, 2017
Pay isn't great and once you really start hitting the bonuses management changes QA requires making it tougher to bonus.
Was this review helpful?Yes 2NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Some extra cash
Final resolution specialist (Current Employee) –  Chicago, ILJanuary 2, 2017
As long as you stay to yourself and be on time your fine and could go a long way. Sitting at a desk could be very brining if you haven't done so. I stay to myself but I've seen others drama. Pay is cool and the bonus kind of suck.
Pros
Some cool management, perks and immediate benefits
Cons
Attendance policy
Was this review helpful?Yes 4NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great downtown location, no dress code, many different shift options.
Accounts Receivable Specialist (Former Employee) –  Chicago, ILDecember 20, 2016
This is a very typical high volume Account Receivable call center. Very high turn over at this company. Typical for most call centers attendance is extremely important and tardiness can get you terminated.
Pros
Downtown Chicago location, Different shift options.
Cons
Have to either hit goals or just be terminated.
Was this review helpful?Yes 2NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive and fun workplace
Loan Processor (Former Employee) –  Gurnee, ILDecember 17, 2016
The co-workers are amazing. You will make so many friends when working there. Management is good too. They want to help you succeed in your role and will work with you to achieve that goal. The most enjoyable thing about the job is the friendly competitiveness and the incentives. They also have many luncheons to show that they appreciate their employees. It's a great company to get entry-level experience under your belt.
Pros
Free lunches sometimes, great co-workers and management
Was this review helpful?Yes 1No 1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Only good for a little while.
Application Support Technician (Former Employee) –  Chicago, ILDecember 15, 2016
Unfairness throughout the company. You are treated like a nobody UNLESS you become a snitch or suck up to the managers. They do not recognize hard work.
Was this review helpful?Yes 3No 1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Very Productive
Customer Service Representative (Former Employee) –  Gurnee, ILOctober 29, 2016
A normal day will consider of taking inbound calls, assisting with loan payments and due dates and processing loan extensions
Was this review helpful?Yes 4NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Enova
Customer Service Representative (Current Employee) –  Gurnee, ILOctober 25, 2016
Enova is a great company with lots of opportunity to advance. Enova enables you to learn alot while working and moving up in the company.
Was this review helpful?Yes 3NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fun
Email/Collection Representative (Current Employee) –  Chicago, ILOctober 6, 2016
I enjoy working there with management, but some of the co-worker mad te day hard. The job taught me a lot about when it comes to reviewing and signing your contractual agreements.
Was this review helpful?Yes 2No 2Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Much to be desired
Customer Support Team Lead (Former Employee) –  Chicago, ILJuly 28, 2016
No clear path to advancement, company culture doesn't reward equitably nor often enough to retain its greatest assets.
Cons
Attendance Policy
Was this review helpful?Yes 4NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Very relaxed work atmosphere
Customer Support Representative (Current Employee) –  Chicago, ILJuly 14, 2016
Offers job security, and also easy work for acceptable pay.
Most people that works here stays for years.
Has great management
Was this review helpful?Yes 4No 4Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Don't work for a job that gives you scraps.
Email team (Former Employee) –  Chicago, ILJuly 13, 2016
Management always changing therefore they don't know what they are doing, no consistency, they will fire you if the manager doesn't like you.
Upper management and corporate all consists of no diversity (95% white personnel).
HR is SUPER unprofessional -always siding with company , rather than remaining neutral, and show no respect for employees when an issue comes up between you or management.
They are STRICT with call quality and are sticklers with it. If you even so appear to cough during a call, they will take 20 points.. making you score 80% (So they don't pay out bonus) They say this is not the case, but i wasn't born yesterday.
Over all, if you are looking for something temporal while you find a GOOD job, go ahead. work here.
Pros
Overtime
Cons
no raises, unless you kiss butt
Was this review helpful?Yes 7No 1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Awesome place to work with plenty of room for growth
Administrative Assistant (Former Employee) –  Gurnee, ILMay 16, 2016
Withdraw Extensions
Process Same Day Payments
Pull and Review Representative Calls
Microsoft Office (Excel, Power Point, Access, Outlook and One Note)
Calendar Management
Send Out Daily Reports
Take Spanish Calls
Assist Managers
Was this review helpful?Yes 5No 3Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Work environment
AST Specialist (Current Employee) –  Chicago, ILApril 25, 2016
The work environment was ok because of the personal. I got along with everyone and together we did what we had to do to make work a fun place to come. I personally like a job that provides extra incentives like bonuses for a job well done. When I first got to Enova, we were rewarded with nice bonuses as well as prizes for a job well done. The company began making more money and showed us, then they began to take away the bonuses and no more prizes were being rewarded. The department I was in were hiring every 6 months do to the constant turnover. Overall te company was horrible to work for to say the least. They don't value their employees and they don't hire from within.
Pros
Nice coworkers
Cons
30 minute unpaid lunch, 2 10 minute breaks, horrible location of office in huge building
Was this review helpful?Yes 5No 2Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
I do not wish to comment
UK Loan Processor (Current Employee) –  Chicago, ILApril 2, 2016
A typical day at work would include taking inbound and placing outbound calls. Processing loan request, approving and declining loans, verifying document, interaction with other peers and departments. Meeting goal expectations set within the department. There is nothing hard about the position. In this environment, you must be ready for changes.
Was this review helpful?Yes 12No 1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Use only as a pitstop
Senior Customer Service Specialist (Current Employee) –  Chicago, ILFebruary 25, 2016
If you are a cooperate employee then this may be the place to be. However, if you work in any form of operations... steer clear of this place. The attendance policy is horrible, no sick days or holiday pay. Everything must come from your benefit time which may be subject to approval. In the new office, they micromanage more than ever before.
Pros
Compensations is okay with tenured employees
Cons
Morale is low, high turnover rate, people quit more than they are fired.
Was this review helpful?Yes 15No 5Report
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at Enova Financial. Our community is ready to answer.

Ask a Question

Overall rating

3.1
Based on 102 reviews
5 stars
4 stars
3 stars
2 stars
1 star

Ratings by category

Work/Life Balance
2.9
Compensation/Benefits
3.3
Job Security/Advancement
2.8
Management
2.6
Culture
2.8

Enova Financial Reviews by Location