Applied for Work at Home Customer Service Sales Reservationist. First interview was informative and pretty straightforward. That interview had questions about my home computer equipment, their scheduling requirements, training schedules & demands. The second interview was like surgery without anesthesia. The questions were all scenario-type. Ex: “Have you ever had a professional situation where someone doubted you and you were able to overcome it? Tell me about that and how you overcame the obstacle.” (And) “Tell me about a time when you were involved in swaying a customer to stay with your product, when they were upset and wanted to go to (xxx) brand.” I’ve never been through any kind of grilling like that. Still don’t know what to expect after that second interview, because the person said at the end, “I’ve got to assess several applicants, and we’ll Email or contact you by phone to let you know our next step.” $13 an hr at HOME is equal to $18 hr in a brick and mortar—but if they’re going to be that tight when you’re working, it might not be worth this mess. It’s not a “normal” interview process...it’s more like a psychological X-ray season via phone.
The interview process is pretty standard from what I could remember. You go through a phone screening with someone from the human resource team who then will forward your information for the next step which is your face to face interview.
Answered - Assistant Manager (Current Employee) - Green Bay, WI
Three interviews, pretty straight forward approach.
Interview with Recruiter
Interview with Area Manager
Interview with Store Manager
Answered - Management Trainee (Current Employee) - Oregon
Multiple telephone interviews
Answered - Escalation Support Representative (Current Employee) - Sandy Springs, GA
Answered - Part Time Driver (Current Employee) - San Ramon, CA
Long and stressful
Answered - Service Agent (Former Employee) - 19th Buddy Holly
The interview process was pretty simple. They ask basic questions about your customer service experience and ask several scenario like questions.
Answered - Insurance Support Agent (Former Employee) - St. Louis, MO
Interview process was great I interviewed with Judy the site Management at the time. Judy hire me the next day. We conversed about where do I see myself within 5-10 years and what are my interests and hobbies.
Answered - Transporter (Former Employee) - Carson, CA
There's basically 3 interviews
After submitting an application, someone from HR will contact you and pretty much just talk to you over the phone to get the feel of you
He/she will then set up an interview with one of the assistant managers on site
After completing that interview you will have a final interview with either the branch manager or district manager (my third interview had both brand and district in the room)
The entire process of applying - first day on the job was about a month.
Normal they always need more employees. High turnover rate.
Answered - Management Trainee/Management Assistant (Current Employee) - Winter Garden, FL