Service Agents are mistreated by Enterprise
Service Agent (Current Employee) – Maryland – March 8, 2016
Service Agents are the most important persons in the process of providing customer service.
We service the cars that are going to be rented to the customers. We pick the customers up from their homes, offices, etc.
Yet, we cannot be promoted to a higher paying position, unless we have a College Degree.
We are over looked, when bonuses are given out. The Managers and Assistant Managers get all the awards, and benefits, Yet, the Service Agent is over looked at all cost.
If Enterprise is not this way, then someone is not watching the shop.
The Regional General Managers, are keeping everything to themselves. I hear of things we are suppose to get, but i do not see it.