Pros: free lunch, work discounts, company paid events, sales recognition awards, half days, pto, young cool management, great benefits, 50% off of rentals
Cons: 11 hour days m-f, 3-5hrs sat, life work balance, very physically demanding while in suit and dress shoes.
A typical day at work began with prepping our vehicle for rent while confirming the days reservation list Depending on the office sometimes we had to wash and vacuum cars by hand. Afterwards, we would take cars needing repair or service to their required locations. Once we opened the day was usually busy all the way through close. During the day it – more... was my responsibility to assist the branch manager in the following duties: controlling vehicle inventory, sending cars to smaller branches
if they request a little help, up selling at the counter to increase profits, teach train and develop the new employees, helping them understand the business and knowledge of our product to push their own careers, teaching them how to overcome objection, help them study and prepare for promotional interviews and testing required to become eligible to be promoted, outside selling when actually showing the vehicles to customers, push the sales of rental insurances, pre-purchased fuel, selling upgrade options, selling roadside assistance, selling liability insurance, selling GPS units, selling car seats all for rent. Helping customers with any issues either pertaining to the rental process, the service received, the upfront deposits, the final bill and the products they might have unknowingly purchased and any disputes of any nature. Doing this while keeping a high level of customer service in order to make the customer happy in the end.Promotions are based on a combination having high ESQI (Enterprise Service Quality Index ) your personal sales success, the success of the office you work at, successfully training an employee to get promoted or achieve sales awards, the growth of the store,proven knowledge of the business, and overall management skills. To achieve a high Service score it was important to take care of customers upfront. We would call tomorrows reservations to confirm and inform them on the process. By doing this would leave out any surprises when they arrive to the office. A big issue was qualifying customers to rent cars by only accepting major credit cards or debit cards as a deposit. Find-ability and Fundabiltilty where the terms used for this. I had to make sure that we as an office where collecting the correct information about our customer prior the rental. The hardest part of the job was definitely the customer service piece. Its a fast paced job that requires a thick skin and strong sales culture. Your going to be on your feet for a majority of the day in a suit and tie either helping people, typing up rental contracts, cleaning cars, lots of driving, checking customers in a out of rentals. With all that said I still think being able to handle disgruntle customers while controlling the flow of the office and helping your understudies can be a challenge for some. You have to keep your cool at all times and show no anger or frustration. In that line of work your dealing people who have, for the most part, never been in an accident. For some its a shock and a big life changing event. We have to sympathize with these customers and show empathy when interacting with them. These people are usually stressed and a little shook up so they may act out a little more aggressive or worrisome. Especially when it comes to their money and their primary mode of transportation. When i say "disgruntle" it doesn't mean everyone is upset due to our service. Some people dont understand the rental process and are confused or outraged by the final bill of the rental. The most satisfying part of the job was the manager employee relationships and seeing the happy faces of people I helped. Whether a good sale or not, when our customers are excited to drive a new rental it makes me feel good to provide it to them. – less