CSR (Former Employee) – Phoenix, AZ – May 25, 2016
This was a high call volume call center for collecting medical record for several different companies, the objective was to schedule at least three on site reviews which was the hard part because some doctors office didn't like to have technicians come in so it was a very competitive job and you had to be assertive and persuasive in order to get that done. Sometime we would have races to see who get the most onsite reviews scheduled within a time frame. I enjoyed it i was always able to get five or more and that was the fun part.
Principal Consultant (Current Employee) – Orlando, FL – April 3, 2016
Focus on client satisfaction with excellent service; enable the efficient knowledge transfer from the consultants to the client user so that the client end users can expedite the implementation and mastery of the system.Encourage the client users to take ownership of the implementation with advisory support and solution architecture.
Field Technician (Current Employee) – Phoenix, AZ – February 1, 2016
A typical day at work is driving to site location all over New Jersey for chart retrieval. I learned how to maneuver Electronic Medical Record programs that I am using to retrieve charts. Management has been very good to me. They work with me with scheduling for issues that arise that causes me to miss work or change work times. I do not have contact with other co-workers because I work alone. Hardest part of the job is dealing with rude workers at some site locations. Most enjoyable part is working alone and only checking in through job website and applications.
Field Tech Coordinator (Former Employee) – Phoenix, AZ – October 21, 2015
Upper management was very poor, Middle management made up for that, in how they interacted and treated employees. The company took pride in their adherence in HIPPA and continuously updated employees and quizzed them on information. Based in a call center environment, as a field tech coordinator, you are provided with a team made up of 10-20 individuals that were from the same general area in the United States. It was my responsibility to account for these team members to show up to their pre-scheduled job site and provide tier one technical support with our software that was sent out to them, where they scanned the pre-chosen medical records from the office they were assigned to. The company lost a few major contract and were forced to lay off 3/4 of the employed staff,
Medical Records Field Technician (Former Employee) – Fort Myers, Cape Coral, Naples, FL – October 17, 2015
The people at ECS was not professional at all. No one on the office side was helpful. I would go to a job site retrieve all the information that I was required to retrieve, upload the information, and think that I would be going forward to the next job. However; I would have to return to a site because they do not work together in the corporate office. It was a high turnover rate for the Field Tech Coordinators, in the 11.5 months that I worked there, I had 6+ Coordinators. The most enjoyable part of working for ECS was going to various job sites and working with different people every day.
Did not have to work in the same environment every day, I was always able to meet new people.
It is exciting to be able to travel and meet new people.
Field Technician (Current Employee) – Phoenix, AZ – October 14, 2015
I enjoy working with Enterprise Consulting Solutions. If I need any extra training they tell me where to find it. If I need help with uploading charts they have tech support to help with that. Overall, this is a great company to work for.
Medical Records Field Technician (Current Employee) – Chicago, IL – August 27, 2015
This is a nice job. I enjoy learning how to work on different EMR systems, and being in different healthcare settings.Basicall I'm an healthcare auditor. I go in retrieve required information for different insurace companies, and submit them to my organization.
Customer Service Associate (Former Employee) – Phoenix, AZ – December 2, 2014
At ECS the work was really great and the doctors and staff were easy to get along with. My co-workers were very great friendly people and at times very helpful. The hardest part of the job is when you have to keep calling the doctors and there staff to let them know that they have past due medical records that need to be sent out. They start feeling harassed and pressured. Your job is to keep as calm as possible ans explain to them that you can allow them to have an extension. The goal is to keep them happy all the while make sure you get your job accomplished. The management was difficult. Due to them not acknowledging their employees. They don't speak to you nor do they even look at you. All in all i loved my job and wished that my assignment never ended there.
Medical Records Field Technician (Former Employee) – Phoenix, AZ – November 20, 2014
A Typical work day varied; because it typically was often a different location. The exciting part of the job would be changes in the job locations. The most enjoyable part of the job was working independently. However; management, whenever needed was awesome, they were just a phone call away. The hardest part of the job might be no full-time employment available. The position is just a temporary position; which is made clear before the position is offered. A GREAT COMPANY TO WORK WITH!