Pros: being able to cruise on boats, great parties for employees, friendly coworkers and fair management.
Cons: during bad weather you are vulnerable to whatever mother nature releases, no hours during the cold weather, really long days during summer and working on holidays.
The company has different departments. The corporate office, the guest services box office on the pier, and the boats themselves. Each department has different divisions as well.
I was employed with the guest services. We sold tickets to the boat rides from the box office on the pier, printed and distributed the tickets that the guests picked up before – more... boarding time, and at the end of the shift did a lot of paperwork (receipts-vouchers-coupons,etc)
We worked as a team. The summer months are busy, there are long lines for the boat rides and many tickets to work on. During extreme heat it would get uncomfortable as we couldn't feel the air conditioner. People would become rude at times. You must have patience. Especially during late boat parties some guests would already arrive intoxicated to pick up their tickets. It's a fun place to work if you truly enjoy people, boats and outdoor weather. The winter months there are hardly any boat rides so you do not work, which means you do not make money.
The company does not offer benefits or paid vacations. Also, you must work weekends and holidays. At times there are 3 hour breaks in between the boat rides so the day feels very long because of it. Since you are working right at the water, you will feel the effects of the heat rainy season, and the bitter cold at wintertime.
The company does allow employees to cruise at a discount. They have parties for the employees to give out rewards for excellent performance. Holiday parties were great, good food and drinks.
Most of the staff are very friendly and if there is ever a problem they do try to help you work it out.
Overall I had a great experience at Entertainment Cruises and enjoyed my employment for the 2 and half years I worked there. – less