Customer Service Representative
Entrust, Inc. - Corpus Christi, TX

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Great 0pportunity for the most qualified applicant! Entrust, Inc. is looking to add to our great Customer Service Team in our Corpus Christi Office. Entrust, Inc. is a TPA (third party administrator) administering Employee Benefit Health Plans for its employer groups. We have been in business for more than 40 years and maintain a very stable workforce and family environment. We offer an attractive compensation package, excellent benefits with the Company providing medical health benefits to its employees at no cost.
Skills: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills, Multi-tasking
Qualifications:

  • Customer service experience required
  • Exceptional phone etiquette skills
  • Committed to the assistance and support of other while maintain a cheerful and helpful attitude.
  • Strong computer application skills
  • Strong oral/written communication skills
  • A positive attendance record is required
  • Be an active listener who can show empathy and patience in a non-scripted environment
  • Must be professional and communicate information clearly and accurately at all times.
  • Experience with self-insured health plans , claims, coding is a plus
  • Bi-lingual preferred

Duties:

  • Put the member first
  • Provide exceptional member service and problem solving by responding to all inbound calls, faxes, and email communications
  • Assist Members, Providers, and Clients with questions regarding their Medical benefits, claims and eligibility.
  • Answer participant questions, as well as question participants to obtain full understanding of what information is being requested.
  • Document all calls with regard to participant inquiries accurately using Call Tracking System.

Indeed - 21 months ago - save job - block
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