Pros: the hourly pay was great, they weren't overly strict when it came to the rules, the people at my office were great, both management and staff
Cons: there is very little job security, the work can be monotonous and defeating at times
A day at EOS CCA consists of lots and lots of calls being placed. There are times when skip tracing is needed and some creative thinking is required but most of the time it about how many calls can be made.
I learned a lot at EOS CCA and not just about debt collecting. I had a great assistant manager and he taught me a lot about leading others and – more... balancing his responsibilities with motivating his employees. I also learned a lot about myself and how to keep pressing on, even in dire circumstances and how that is a victory in itself even if the actual goal isn't met.
I really appreciated the management, for the most part. They were patient but also challenged me to be better. They held me accountable but also helped me meet the expectations and/or were understanding of circumstances out of my control.
My favorite part of the company were the people. They made it worth while to come every day. They kept the work interesting and inspired me to do better.
The hardest part of the job is working so hard and not feeling like anything productive is coming from it. I could call several hundred phone numbers and not talk to one person. – less