Pros: monthly incentives, insurance, 401k
Cons: micro-management, reactive
Each day begins with following up with consumers from the previous day to achieve the ultimate goal of getting them out of a federal default. Carried with various questions from fellow collectors on my team, as well as other teams, that pertain to contract knowledge, company policy, as well as FDCPA to ensure they have the tools they need to complete their jobs. Management within this company is a very micro-management approach and, while frustrating at times, it gets the job completed most of the time. The company is very reactive as opposed to proactive which I have expressed the concern for with upper management a great deal. However the management within the office I work within is structured for success and am proud to say I am part of that success. The team I help lead has been very successful in attaining and surpassing performance based goals for the better part of a year excelling us ahead of other teams within the office nationwide. The most difficult part of the job is knowing the answers to problems and issues but having your hands tied as well as trying to remain even keeled as you watch management fumble with being more proactive than reactive. The most enjoyable part of the job is achieving success each month and knowing that you are helping others.