collector (Former Employee) – Rochester, NY – January 4, 2016
typical day at work is very stressful with un-obtainable goals, managers down your back about call stats while they do nothing- The bonus structure is rigged (seems like) and once goals are began to met, the goals are raised....The pay is terrible and you don't get paid more to move up in tiers.... accounts are super old and can barely be liquidated-Just not a very fun environment. They have managers there that should not be management. The only thing good about the job is that it does make you a harder/better worker else where once gone- And everyone there is on sometype of drug.
Collection Specialist (Former Employee) – Norwell, MA – December 9, 2015
Environment is difficult given the nature of the job. The job itself isn't bad, its the people you have to call. One downside is the automatic dialer, it makes to difficult to let things go after a call ends if you have no time to collect you thoughts.
Collections Team Leader (Former Employee) – Denver, CO – December 2, 2015
This was first Collection I worked for, I was nervous walking in. But my manager for Sallie mae walked me through every part of becoming a great collector. And thats exactly what I became. I highly recommend this company.
Unit Supervisor (Current Employee) – Denver, CO – October 27, 2015
Our day consist of talking on the phone all day long. We follow up with prospects that may be interested in setting up a voluntary payment. Skip trace borrowers that are in default in order to make them aware of the debt. Negotiate payments. I've learned many things with EOS-CCA, For example came from having no knowledge on skip tracing to being one of the best skip tracer in the offrice, training other employees how to do it. I've been promoted to Tier 1 the first year which are large accounts that borrowers owe, learned how to collect on these. As well as I got promoted to Unit supervisor and kept this position since. Hardest part of our job is dealing with irrate borrowers. Everyday we deal with harsh borrowers that dont want to pay that could get pretty mean with you, toughest part is not to take things personal. You have to have thick skin to deal with different people on the phone. The most I enjoy at our job is working with my coworkers. Sometimes you need a bit of a distraction after all the calls you make.
Collections Specialist (Former Employee) – Norwell, MA – July 14, 2015
As a collector you were responsible for making at least 200 calls a day (manual). If you did manage to meet your goal for the month and receive bonus on a regular basis they would increase the goal exponentially till you were eventually down to the base pay of $11.00 an hour and they do not offer raises, holiday bonuses, or overtime. I've actually had a manager on more than one occasion manually remove additional time over 40/hrs, time spent on the floor working,. I find they had unrealistic expectations for such low pay and taxing hours which include two saturdays a month. The management were extremely unprofessional, imagine your entire department being told at the daily meeting that you are all expendable and "If you don't like it quit there is the door, there are plenty of people willing and able to take your place". This was very much part of the culture of the company as they have a constant revolving door of employees and I can honestly say that after working there for five years I could literally count the people in my department that were working at the time I started.
Rehab Verifier/Garnishment Specialist & Monitor (Former Employee) – Norwell, MA – June 26, 2015
A typical and every day thing was collecting on student loans. This job not only made me a stronger person in my own life but it also made me a great communicator. Having to say just the right thing and be convincible to a person who owes thousands of dollars and based off their income, it would take years to pay off, to get onto a payment plan. Which happened to be the hardest part of the job.
Overall a Company that sucks the life right out of you!
Financial Services Representative (Former Employee) – Norwell, MA – June 9, 2015
Way too many hours with not enough income to encourage keeping it. As a collection agency you are continuously on the phone with a headset collecting thousands of dollars for a company that does not pay well for their employees. Not only do they want you to come in at 8 in the morning and leave at 5 pm this company actually wants their employees to work on the weekends every other Saturday as if it wasn't enough that your putting in a 45 hr week! They are so cheap that they want you to put in your own lunch hour! It's so pathetic ...pay right EOS!!!
This is not a good company in my opinion to work for. They lie of top to get you through the door. Once you become employeed with them you begin to see what the job is all about. You are calling people that owe on deliquency account and trying to collect money. You seat in your seat all day until breaks and lunch.
Team Lead (Former Employee) – Denver, CO – January 27, 2015
It was overall a good experience. There were just some things the management staff and I agree on. In general, my coworkers were fantastic. It was a great place to start experience in the collections aspect of the company but there was an unfortunate time where the advancement stops.