Import/Export Agent (Freight Forwarding)
Ep America, Inc - Chicago, IL

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We are an international full service 3PL provider with more than a decade of experience in the NAFTA trade region. Our 17 offices are strategically positioned throughout Mexico, the United States and Canada and give us a competitive advantage and also allow for superb customer service and attractive rates.

We provide flexibility to our customers’ needs; from in-house solutions to a complete outsourcing of your logistical department. We analyze supply chain requirements in order to offer the logistical design that will best suit our customer’s needs.

POSITION DESCRIPTION:
The Air/Ocean Export Agent is responsible for executing all functions related to the successful operation of this position and to provide top notch customer service with continual improvement in mind.

MAIN RESPONSABILITIES:
- Receive and process export shipments via trucking lines, airlines and steamship companies.
- Communicate effectively and timely via phone and email.
- Take booking requests and customer service calls throughout the day.
- Confirm rates every export shipment prior to booking.
- Create proper and complete export documentation and send pre-alerts.
- Request and review export documents.
- Understand and follow standard operating procedures to insure compliance.
- Proactively notify all necessary parties of ANY delays regarding arrival or delivery of their cargo.
- Negotiate trucking rates, review and approve all truck bills for payment.
- Dispatch truckers to customers to pick up freight and monitor its arrival for consolidation.
- Create all required documentation.
- Review and meet deadlines listed in Operations SOP.
- Cross train as time permits.

QUALIFICATIONS:
- High School Diploma
- 3-4 years Export Agent Experience (both Ocean and Air), function required consisting of all elements of the export process and related documents.
- Three years college is preferred.
- Solid knowledge of domestic and international geography including countries, major cities and ocean ports along with basic knowledge of U.S. Regulatory Laws.
- IATA DG certification will be considered an asset.
- TSA training will be also considered a must, and IACSC training will be considered a valuable asset
- Bilingual (Spanish/English)
- Knowledge and understanding of US Export Compliance Regulations
- Solid understanding of international logistics, cargo movement and related requirements
- GREAT customer service
- Positive attitude
- Willingness to grow and develop skills for long-term career
- Good memory
- Must be detail oriented, thorough and accurate and have the ability to efficiently solve problems
- Ability to establish priorities and accomplish multiple tasks, must be organized
- Ability to work with demanding deadlines
- Get it done attitude
- Excellent communication skills, both verbal and written
- Ability to work independently as well as part of a team
- Looks for ways to improve processes and service
- Shares best practices and knowledge.
- Strong PC skills
- Proven analytical and problem solving skills
- Work effectively via phone, fax, e-mail
- Proficient in common software programs such as: Excel, Word, PowerPoint, Cargo movement software, MS Outlook, etc.

HOW TO APPLY:
Send an email as follows:
- "Export Agent Position - First & Last Name" in the subject line of the email
- Attach resume (pdf or Word format)
- Include the following in the body of your email:
-- Salary Requirements
-- Definitions of the following acronyms: FMC, LCL, FCL, BAF, GRI, ECCN, SED, SLI, B/L, MBL, HBL, CASS, IATA, STA, ECCN, SED, SLI, B/L, MAWB, HAWB, POD, OAG


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