The best job I'd have to say I ever had...
Pros: loved the environment, great management, good pay!
Cons: was not direct hire, very difficult to get hired on directly, lot of turn-around.
It was fun working at Epiq. The client that me and my co-workers helped was not a busy one, so, we had time to idly chat, and the client didn't mind... as long as we were ready as soon as a call came in! We couldn't read, or bring electronic devices to use on the call floor, but, the management and everyone was really awesome.