Epicor Employee Reviews

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Black cloud over heads
Business Development Representative (Former Employee) –  Westminster, CONovember 15, 2017
There were some real issues with this department when I left. The morale had sunk since I left and had come back. I think I heard they closed the department down at this point.
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not a good company
Sr IT Dir, Enterprise Apps and Data Services (Current Employee) –  Irvine, CANovember 10, 2017
no career advancement and poor management. Very stressful environment without any direction from leadership team. No investment for employees, products or customers
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A Long Way to Go...
Client Delivery Executive (Former Employee) –  New YorkNovember 1, 2017
Epicor's products are lackluster, providing potential customers no real, measurable benefit vs. competition. Products run over time and over budget, causing a lot of customer DISsatisfaction.
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Stress between clients and consultants
Senior Project Manager (Former Employee) –  Remote OfficeOctober 26, 2017
Epicor software products are the best in the industry. The sales people lack the ability to sell the value of the products and services. The company has a reputation in the industry of quoting services low, and then asking for my services dollars as the project progresses. This creates a very stressful relationship between the customers and service people. Consultants want the clients to succeed, but the situation Epicor puts them in is very stressful. Instead of a source of assistance and guidance they are people asking for more money.
Pros
The services and support people are very talented.
Cons
The organization doesn't have the ability to change, they are stuck in the old way of doing business.
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Chaos
Sr. Director, Enterprise Apps and Data Services (Former Employee) –  Irvine, CAOctober 11, 2017
Reactive to current business conditions and business driven IT organization where technology is not being used accordingly. Lack of employee engagement, training and funding
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They treated me well
Anonymous (Former Employee) –  Austin, TXOctober 9, 2017
I only had a brief time at Epicor, but I enjoyed my time there. Great people working really hard to improve the product and promote the company. ...
Pros
great people, good benefits
Cons
constant change and turnover
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Epicor is a great product
Senior Software Consultant and ERP Implementation (Former Employee) –  Irvine, CASeptember 19, 2017
The company is filled with highly talented individuals who hold high values and committed to customer service while providing the best quality product, excellent customer service and the best value in the market place.
Pros
Education
Cons
No Cons
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Enjoyed the people I worked with it.
Manager (Former Employee) –  Dublin, CAAugust 30, 2017
It was a job and I enjoyed having a career and begin productive. The culture has changed over the many years of service from a friendly family atmosphere to a not so family environment.
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Toxic Tax Department
Tax Staff (Former Employee) –  Austin, TXAugust 14, 2017
The tax dept has had nearly complete turnover multiple times the past 3-4 years. Current management is inexperienced, unqualified, and ineffective. Ironically, management is extremely judgemental and arrogant despite their ineptitude. Epicor is now controlled by a second private equity company and upper management cares little about their employees. Salaries are way under market. Upper management does not value tax function so budgeting is a significant issue. You've been warned.
Pros
Living in Austin
Cons
Horrendous management
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Exceptional Company
Customer Account Manager (Current Employee) –  Dublin, CAAugust 9, 2017
Outstanding Company to work with, forward thinking and concerned about their employees. Our customers are the salt of the earth, and I love working with small hardware stores.
Pros
Flexible Schedule
Cons
Earning Potential
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Good company
Sr. Software Consultant (Former Employee) –  Irvine, CAAugust 1, 2017
Been sometime since I have worked there but overall at the time it was a pretty good company. Lot's of travel for or singles staff and newbies. Expect to be at client 5 day's a week.
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Company preaches core values they do not actually follow
Employee (Former Employee) –  Austin, TXJuly 31, 2017
Before being acquired last year by KKR this was a decent place to work. Once KKR took over they actually let go of employees that had put in 10-20 plus years of service for Epicor only to be laid off so that Epicor could replace loyal quality employees with offshore help from both India and Mexico. It was/is disheartening to say the least. The company preaches good core values but upper management does not follow nor believe in them.
Pros
benefits
Cons
hypocritical in values they preach
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Company continues downsizing eliminating jobs moving out of area/country
Marketing Manager (Current Employee) –  Dublin, CAJuly 24, 2017
Company continues to struggle creating a stressful environment. Leadership has lacked professionalism and fairness. No long term vision thus affecting internal teams.
Cons
Low pay, challenged leadership, unstable processes
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Company is not focused on its customers and lacks a clear direction
Customer Support Manager (Former Employee) –  Dublin, CAJuly 20, 2017
The company claims to focus on customer service but in reality they are not. They don't staff appropriately and don't try to get feedback from the customer service team to proactively make changes to ensure better service. Additionally they have been downsizing and moving all support functions out of the country for the last year.
Cons
Moving many positions out of country, Lack of customer service focus
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Quick paced but Management is great
Support Team Leader (Current Employee) –  Minneapolis, MNJuly 16, 2017
The pace within Support can be fast paced with resolution needed quickly. There are some barriers in getting the resources needed but with the implementation of a new internal customer care application this is improving, providing the customers more control over their cases, answers to their cases and more online exposure.
Pros
Management is great
Cons
Health benefits
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Good work environment
Senior Channel Development Manager (Former Employee) –  Minneapolis, MNJuly 14, 2017
I was able to work remote and in the office. This allowed for a great work\life balance. I was able to work versus fight traffic on days where it made more sense to work from home.
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OK place to work
Answer Customer Service phone calls (Former Employee) –  Irvine, CAJune 28, 2017
At the time there was a lot of room for growth and learning but company was bought out and management changed and my position was moved to another state.
Pros
Great employees
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Epicor came first - not the client.
Project Manager/Senior Business Consultant (Former Employee) –  Home Based - traveled to clients US.June 12, 2017
I went through several ownership changes in my 10 plus years with Epicor - and each change has difficult. The product level went down - each version upgrade required patches(at all levels) was not a user friendly product.
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Good place to work, learned alot about customer service
Watchdog Services (Former Employee) –  Shamong (home based)May 17, 2017
supporting epicor field personal, using phone and internet tools. assist in creating a database for solutions to problems
setting up customers to use the cloud for backing up data,
pushing out AV to the desktop to provide protection from virus
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Fast paced and stressful
Software Specialist (Current Employee) –  Schenectady, NYApril 27, 2017
A support position within the company is very fast paced and you have to learn many different software programs they use. Many of them you receive training on and some you dont.
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Overall rating

3.4
Based on 135 reviews
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Ratings by category

Work/Life Balance
3.6
Compensation/Benefits
3.4
Job Security/Advancement
2.8
Management
3.0
Culture
3.2