Turn over so high flapjacks TURN GREEN WITH ENVY!!!
Customer Account Manager (Former Employee) – Austin, TX – May 2, 2016
Turn over so high flapjacks TURN GREEN with ENVY and in fact, its laughable! I've never seen anything like it anywhere! They appear to enjoy going through the same costly process every couple of months with no understanding of changing things to yield a better result.
Management clearly does not know what they are doing as they don't understand the functions of the role or the customer - I observed 11 people either come or go during my one year tenure here - Training is non-existent, literally - EZ Quote quoting tool is VERY complex and there is absolutely no training around its abstract functionality! Its completely learn on your own - They don't have a clue how to train for a role they don't understand - I observed individuals throw their hands into the air and walk out in frustration not feeling that they were being set up for success, and they weren't!
Other disadvantage is that the product is too high and this company does not have a true cloud offering for customers that stands up against the competitors! Epicor is very dependent on licensing of software and this will be its downfall.
Further, accounts are so neglected that a very large number of them have never had communication with Epicor and when you do get these customers on the phone they laugh at you and then sign with a competitor.
Finally, no one I worked with at the time appeared to like their job and felt it was very insecure at best - You can be praised for selling three cores one month and fired the next as it is not possible to sell consistently here.
No Training, Not set up for success