Pros: good colleagues, opportunities to learn. free coffee and tea. bagles on friday!
Cons: very cliquey, advancement more to do with who you know and how much bootlicking you are willing to do!
The company does not care about anyone in the help desk!
High staff turnover.
A backstabbing upper management.
Insane emphasis on attendance and 'Calls Per Hour'.
A good short term, emergency fill-in, job.
Good for the desperate and unemployed.