Listen to your people, get out of your office and learn how hard the day to day operations are, how high expectations customers have, and then work to assist communities.
Listen to the employees, because they are the eyes and ears of the community. Instead of someone sitting in an office with all these bright ideas that only benefit the rich investors.
Bring the facilities up to the Five Star rating the property claimed to have
Answered - General Manager (GM) (Former Employee) - Phoenix, AZ