Not available (Former Employee) – Not available – February 9, 2013
I was contacted by this company to interview for a position. Interview went great, but would not negotiate on pay. I was appalled at how I was treated when they extended an offer & then gave it to someone else while negotiations were still in process. I am so glad they gave it to some other poor soul. After how I was treated I would never want to work for such a company.
Warehouse/Custodian (Former Employee) – Westlake, OH – August 19, 2015
warehouse duties scanning products in and out of systems for clients also maintain the building sweep mop every now and then load and unload trucks,co workers easy to get along with nothing hard about the job the most enjoyable part of the job was setting up for cook out I was only part time till three quarters of the employes were laid off including myself only worked there six to eight months.
This used to be a good company to work for, yes processing took longer than it should, the annual fees were super high and clients always unhappy but the employees were a family. Now there is no director of HR, no COO, Manager of CST quit, all middle management is jumping ship... firings like crazy and no room for advancement... No idea what is happening with this company but I bet it won't be there in a year... clients are taking their business elsewhere...
Senior Client Service Specialist (Former Employee) – Elyria, OH – February 11, 2015
This was my first time working in the logistics field and I learned a lot about shipping, freight and warehouse management. This was a global company that provided the materials to make our life as we know it "digital".
This place is a chaotic disaster and its management has no regard for any employee!!
Operations. (Former Employee) – Westlake, OH – January 7, 2015
WORK ELSEWHERE!!! FLIP BURGERS IF YOU HAVE TO!! STAY AWAY FROM EQUITY TRUST COMPANY!! This place is a revolving door; the management doesn't care for the employees, the training is terrible and needs a makeover, the 'new facility' is falling apart, and HR is a constant mess. A good 'ol boys club is right. Higher ups (98% or more of which is men) are prevented, and their behavior is borderline harassment. You're always on eggshells, and forever watching your back. The management isn't there to help you. They're there to criticize and cut you down. Save yourself the trouble, anxiety, and medical costs and GO SOMEWHERE, ANYWHERE ELSE.
Investment Customer Service Liaison (Former Employee) – Westlake, OH – January 5, 2015
I found that all I did everyday was 'fix errors' by other departments for our clients. Unfortunately those causing the errors never seemed to be admonished enough to resolve the problem. We had to use old equipment that broke down on a weekly basis, thus making it necessary to spend alot of our time walking around the floor or to other floors trying to locate one that was still working, then usually have to stand in line. We were then criticized for too much time away from our phones! No matter how hard you tried, you were constantly harassed by HR or managers that had no idea about our job issues as they didn't care. All we ever heard from them at most was, "We're working on that", but it never got fixed. Therefore they put you in a no win situation. The best part of the job was when you were able to resolve the issues for clients in spite of the bad service on the part of other employees. I would suggest to anyone looking for a company that appreciates your good work ethics to GO ELSEWHERE!
I enjoyed working at Equity Trust Company, I was first hired after a 6 week training period where I learned to work in a call center answering questions about Self Directed IRA's and assisted clients with their questions about current investments that they were making. The Company is privately owned so there is a sense of family there and I developed respect and good working relationships with my fellow employees. The hardest part of the job was moving from positions and departments where I felt comfortable and knowledgeable to different departments as time and the ever changing business denoted. I was a team player and moved where needed as needed.
Email Specialist, Mail Room, Document Management (Former Employee) – Westlake, OH – December 4, 2014
Take incoming calls from clients, Send emails to clients, help clients open accounts, scan documents into clients accounts, help clients with investments, inform clients of corrections that need to be made in their account, make sure incoming cash is deposited into the correct accounts.
Good company to work for but watch out for layoffs.
**** (Former Employee) – Elyria, OH – October 30, 2014
This was a promising company to work for; I planned to retire from this business. I gave my heart and sole each day but it wasn't enough. They say they want value added employees, but when they have one they don't know what to do except to lay them off.
The people are friendly for a lifetime. This place can definitely become a second home.
This company is a privately owned & operated company that truly conducts business like an old boys club. A typical day at work involved putting out fires from other co-workers mistakes & constantly spinning things to make clients and other business relationships feel better. Many of the managers great ideas in terms of improving the business but were stifled by the owners & upper management. The phrase too many cooks in the kitchen also comes to mind as they had way too many decision makers with conflicting ideas. Co-workers were great & it was a family atmosphere but everyone had the mutual frustration over the company & all the mistakes, inefficiencies that really bonded them together. The most difficult part of the job was simply being able to do it efficiently due to all of the roadblocks & antiquated systems but the most enjoyable part was when you actually were able to help the clients & make a difference. Ultimately they just "down sized" and multiple employees lost their jobs but this after they spent over $10 million dollars to remodel a new world headquarters & purchased another company. It is also my experience that they have some pretty unethical business practices when it comes to harassment and other human resource related items.
There is no advancement or opportunity to grow with ETC. In customer service you take calls daily from clients that do not understand self-directed and ETC doesn't offer advice or guidance because they're a passive custodian. Co workers are great but upper management doesn't listen to employees regarding issues.
a typical day is spent with my headset on i learned patience management was unresponsive co-workers where tolerable hardest part was trying to care most enjoyable part was going to the fitness center after work
fitness center and food on site
careless handling of original documents, required overtime, changes in company culture
This was one of my first actual real jobs where I was able to learn the process of IRA accounts. It taught me how to work fast and efficient. The company has a great human resource department which made sure its employees were happy and satisfied. I learned to type faster, multitask, work on new procedures, and be more attentive to little details. The only reason I had to quit this job was because it conflicted with my school schedule. Being in a Masters program was by itself a work load plus classes were only offered at a specific time of the day, therefore I had no choice but to go for my degree.
Fun environment with lots of activities and awards