Questions and Answers about ERC

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What is the work environment and culture like at ERC?

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Hi there! People above all. That’s just how we operate. There’s an unbreakable chemistry between us. And when we grow our business, we choose to work with those who value culture as much as we do. :)

Answered by ERC

There is no culture, honestly. Would be nice if people running the show had some education and class. Stop feeling threatened by more qualified agents then you and get over your pride.

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HORRIBLE, unprofessional training and terrible leadership - promoting uneducated people with no people skills. Management covers for each other depending on who is their friend and who is not.

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It is very uptight and suffocating. It's very true that people fear getting fired on a daily basis. Supervisors have favorites and only help out certain agents. Any attempt in voicing out concerns or issues go unnoticed.

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Its a call center and we worked on the phone all day talking to customers to collect on past due accounts

Answered - Collector (Former Employee) - Orange Park, FL

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Toxic. Employees work out of fear of getting fired on a daily basis.

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Hostile and unorganized. No one takes responsibility for their actions. Communication is TERRIBLE.

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It was fun until manager started advising agents they were not allowed to speak to one anothet

Answered - Customer Service Representative (Former Employee) - Waycross, GA

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Not professional at all

Answered - Customer Service Representative (Former Employee) - Jacksonville, FL

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