I've been working for ERC as a Recovery Collections Agent for exactly one month today and I have to say it's by far the best job I've ever been at. The training was impeccable, management is always out on the floor willing to lend a hand or have the open door policy, teammates want to see you be successful. Overall, pretty good place to be.
I'd say that the hardest part of the job is two things: 1. Making sure you have ALL of your i's dotting and t's crossed. 2. Not letting the consumer take you out of character. Due to certain experiences consumers may have had, people think debt collectors are the same but that's not the case. Many people treat us all the same, assume every 1800 # is from your company, and you will have a plethora of folks who use colorful language and may even get their children to use that same language. Nonetheless, you CANNOT let it get to you.
Hour lunch, flexible hours
There might be one but I can't think of one