Do not work here...
Every day you are reminded of how expendable you are. Sure, the management repeatedly exclaims how important the collectors are to the company. However, on any given day I feared it would be my last. No matter how well I performed, despite the fact that I was in management training as one of the top agents, I felt uncomfortably disposable.
This company rules their employees by fear. Within the first month of employment, almost all employees (myself included) are written up to the point of termination - then they tell you they won't terminate you just yet, but if you have one more slip up they'll ask for your badge and send you home for good.
They will do everything in their power to prevent you from earning a decent paycheck. The pay sucks... and some projects don't even have bonus structures, which is pretty much unheard of in collections. Even if you're lucky enough to make your bonus, more often than not it turns out to be less than you expect it to be, and if you question the authority at all they will perform an audit on your calls and fire you for any slip up they can find as soon as possible.
They will hire anybody at this company because they are disposable, and if they fire them within the first 90 days they only have to pay out minimum wage on the last paycheck. So they squeeze every penny they can out of you, then dump you on the curb.
There are no benefits available until 6 months of employment, but the only time you can register for them is a short 3 day window in October, so no matter when your 6-month date is, if you started the job in August 2014, – more... you'll have to wait until October 2015 until you can sign up for benefits packages.
There is no PTO available until the next quarter following your 6-month date, so you may have to wait 8-9 months before you accrue PTO time. Even then it is only 1 day per quarter until you reach your 1-year mark, then you get 5 days in the year, but they may try to get rid of you before your 1-year mark because then they have to give you a 1-year bonus. Even if you use the PTO time, they fully expect you to make up the time to hit your 40-hour work week. If you don't make up the time, they will write you up for failing to work your assigned schedule.
Bottom line: DO NOT WORK HERE! – less