The life and times of a Material Damage Supervisor
Material Damage Supervisor (Former Employee) – Media, PA – August 16, 2016
As a supervisor in the Material Damage Department, would have to audit uploaded appraisals, handle incoming difficult customer calls and offer positive solutions. Daily coaching and mentoring with assigned staff through 1:1 conversations, performance evaluations and feedback through claims activity. The job was rewarding as I had the opportunity to offer assistance to customers who needed guidance with their claim. I also tried to make an impact with my staff and give them positive recommendations where coaching opportunities were detected. Being in the claims department, it created some difficult incidences at times. Customers become emotionally involved with their claims and you can only empathize and sympathize with them and help them through the processes. At times, as as supervisor, you too feel the pain of the customer and you too become emotionally involved. I have learned to handle one issue at a time, give 100% to each matter and always address the customers needs. The customer must be able to trust you through the entire claim and feel that you have their best interest in mind. This can only be accomplished through active listening ,responding to their questions and offering positive feedback in the process.
Decent salary and bonuses, good benefits
small corporate raises, increase health care costs