Pros: good benefits, good customers, good reputation of company
Cons: claims overloaded with work bogged down by clerical time, outdated and inefficient systems, and too many cases to handle
Many differing reviews here but the common theme of where those are not satisfied is claims. The workloads are high pressure with far too much incoming and no time to do anything but move from one claim to another, including one tedious system-related tasks to the next due to outdated and time-consuming requirements or system limitations. Too much clerical time is consumed when one could be actually working and analyzing their claims. You are given no "breather" to spend time to work on existing claims load. Staffing is inadequate to keep up with the company's goal of being Above All in Service. The company has a great reputation and those working there are people who care, but they need more help, or a change to allow adjusters to have more time to do quality work for their customers and for the company. Management is a toss-up, you don't know what you get from one to the next. Co-workers all seem to genuinely care about their work and service, but many voice being under-appreciated with little in terms of praise, and only when you do something wrong are you provided input. As one other reviewer posted, "Gotcha".