Productive dynamic & fast pace work environment
Field Service Technician/ Print Management (Current Employee) – Richmond, VA – January 31, 2016
generate reports on the print management system - services & servers. Service the calls that requires attention & parts. Follow up with customers from outstanding tickets. Test the print management system throughout the day to ensure the credibility of operations.
Answering emails regarding printing and scan to emails, deliver toner to appropriate locations & monthly inventory counts.
I have learned more about the Pharos print management system and how to manipulate and correct the user accounts according to the needs of the users.
I managed the entire college campus of VSU consisting of 7000+ users (staff, faculty, students) Monday - Friday; I supervise 1 co-worker, fellow technician.
The hardest part of my job is to be a psychologist to various different levels of personalities and behaviors; also the travel to and from work is taxing - 90 miles total per day.
The most enjoyable part is that I have the freedom and ability to manage and supervise the system without micromanagement- the customers are used to my brand of work ethic and customer service.
stable full time position, active environment.
working with personalities that are not conducive to efficiency