Will never work in outpatient again. Midtown
Pros: Met nice co-workers, good training in mental health and enjoyed working with clients
Cons: poor management, low pay, difficult to reach monthly productivity, Busy clinic
I worked at Midtown for a year. It is a good training ground into the mental health field. I also had some great co-workers and built some great relationships. However, the outpatient clinic is not well organized. The Outpatient clinic at Midtown is very busy, and at times can be a little overwhelming. You have to make productivity every month and that is not exposed until you are well into training. Because you work with the severely mentally ill, employees are expected to double book clients as they may not always show up. If you don't make productivity, which is 90 billable hours a month, then you will progress through the disciplinary process unto termination. Because Medicaid billing is the primary source of revenue for Midtown, the productivity is taken very seriously. If Medicaid was taken away, Midtown would fold. Work hours are 8 am to 4:30pm with some flexibility and must attend staff meetings weekly. The hardest part of the job was meeting productivity. When clients don't show for scheduled appointments, you have to find something to do that is billable to ensure you make your hours at the end of the month. Advancing can be challenging. The main hospital is always hiring. One you have to have be in good standing and meeting productivity before applying for different position, in addition to being a likeable employee.
Also, those patience who need regular medication management, psychiatrics or Clinical Nurse Specialist are over whelmed with multiple clients in need of medicine or new scripts. New clients have to wait two months and sometimes longer to – more... get a scheduled appointment. Then when the client arrives for the appointment, they are waiting for long periods of time to see the Clinical Nurse Specialist or Psychiatrics. Sometimes during the wait, clients become agitated, anxious, and leave. I met some nice people, great coworkers, but the management of the clinic is poor for such a well know organization.
I did walk away well trained in mental health and found that I love working in the mental health field, but not in and outpatient setting. If I was to return to mental health it would be in and inpatient setting such as Larue Carter, or other hospitals with inpatient mental health services. I would have stayed at Midtown had the management been better to work with, the clinic being better managed and so much of the focus wasn't on making productivity every month. No employee wants to work under stress every single month wondering if they have a job or if they will be written up. I was linked to a different job opportunity so I left Midtown and it has been he best decision of my career. Good luck to those who apply and are successful. :) – less