Manage, direct and control all activities related to Training/Employee Development such as management information systems, training and development as it relates to Sales.
Improve Customer Service by monitoring, providing feedback and coaching to all sales advisors.
Provide customer service leadership with regard to all facets of customer contact.
Set standards of performance for all levels of services to facilitate customer retention and achievement.
Collaborate with cross-functional management to identify process breakdown points and develop innovative solutions.
Train employees and management so that world-class service is emphasized and delivered, career paths are obtainable, and employees understand their career potential.