The claims rep handles everything from total losses to injuries in multiple states. It's very difficult to work seven new losses per day in a 40 hour work week. A typical work week is 50-60 hours. There's little opportunity for growth and managers hide in their offices all day critiquing your every move instead of offering to help. Overall, it's a toxic environment.
Long hours, working on weekends and holidays. Little pay.
Casualty and Property Insurance Agent (Current Employee) – Sioux Falls, SD – April 24, 2016
Esurance is the best company that I have ever worked for. Great environment to work in. Both the peers and management are very caring. There is always that Family feeling in office. The coworkers are the kind of people that you'd want to have a beer with outside of work. They are the kind of people that you would call if you had a flat tire. are friends. There a lot of room for an employee to grow in the company too.
great environment to work in.
Once you are locked into your schedule, it's really hard to change it. It is really hard to get Saturday's or Sunday's off.
Customer Service Representative (Current Employee) – San Antonio, TX – April 20, 2016
The most enjoyable part of working for Esurance is the day to day interaction with customers and my coworkers. the ability to interact with my peers and learn about car insurance and the daily changes that come with the business
Customer Service Rep (Former Employee) – Mesa, AZ – June 29, 2016
would not do that again.non professional workers! weird group of people.aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
Insurance Agent CSR (Current Employee) – Ogden, UT – February 3, 2016
I liked working at Esurance, the pay is awesome. A typical day you take 50-70 calls either helping make payments, adding cars, changing premium options. Some of the callers are really nice some are really mean, that's what call center work is on a daily basis, if they were not, mad or confused there would be no call center jobs.
Terrible management. I have never seen a more poorly ran company. Lot of preferential treatment given to people. Management has no idea how to help you get better and will eventually try and teach you how to cheat the system. If you are successful they will try to bring you down.
Customer Service Representative (Former Employee) – Ogden, UT – October 6, 2015
I've never had a more supportive management team that encourages workplace involvement. There are employee run and supported groups to encourage involvement with other employees and awareness for different types of situations and lives.
Great benefits, supportive management, friendly workplace environment
Unit Manager (Current Employee) – Tampa, FL – April 22, 2016
As I said it could be worse but that is hardly a ringing endorsement. The technology is atrocious. We should be embarrassed about it. I for one am. Constant breakdowns/failures. It is frustrating to be in claims with heavy volume and high expectations and the tools to do your job are from the stone age. The culture has changed immensely in the 6 years I have been here. It used to be more friendly and laid back. We definitely needed to be more efficient and be better at producing a profit, however we have sacrificed a lot to move in that direction.
Senior management doesn't appear to have a grasp on where they want to see us go. If they do they have done a poor job communicating that. The benefits are terrible. Fortunately I have good insurance elsewhere. The 401k match has improved. I would say the salary is middle of the road.
We have lost quite a few people over the last year because of uncomfortable process changes. Some good people left and some people no one will miss. However I think it says a lot when you lose 50% of your unit managers in a department in less than a year.
Take better care of your good employees. Fix all of the broken processes and communicate better from the top down.