Pros: on site cafeteria, nearby child care center, easy access on to and off of interstate.
Cons: its a call center, and it is open 24/7/365, holiday time off can be tricky.
I am not much for working in a call center. It doesn't fit my personality much. I am one who likes to be much more personable with customers than ANY call center seems to allow. So, that is not a dig on Esurance, it is on call centers in general.
I was there for five years. Our family had some extraordinary events occur during my time there, and management – more... was amazingly helpful during an incredibly difficult period of time.
Comp and Benefits, 3/5 = not their strong suit because it was constantly changing while I was there, there were periods of time where the coverage for health insurance left way too much room for out of pocket costs compared to the income level provided to continue to pay for basic life costs and the out of pocket medical expenses not covered by the health insurance.
Culture/values, 4/5 = not a 5, only because I am hard to convince that call centers are customer-friendly. But, as call centers go, there were limited scripts for the most part and the people there are exceptionally diverse, lots of of different people from very different backgrounds and people still get along very well together.
Job Security/Advancement 4/5, the company is growing and there is opportunity, not a 5 unless you have a lot of flexibility and can work some crazy schedules to move up, which doesn't necessarily make for family friendly scheduling.
Management 4/5. Excellent people in management, and very personable. Only thing keeping this from a 5, was many times seeing people struggling with some aspect of performance being told that they would get help, but didn't see that consistantly.
Work/Life Balance 4/5. Only limited by the 24/7/365 aspect. Can be tricky to get time off during holidays. There were many times, people were told they couldn't get time off for a holiday, only to go in for work and then be able to take Voluntary Time Off within an hour of getting to work. Could have had the whole day with family, but unable to get out of town and ended up making an unnecessary trip to the office, too.
Good place to work, I would recommend them to anyone who doesn't mind being in a call center, with the understanding that it is a call center and open 365 days a year. – less