My typical workday includes taking inbound calls from policy holders, claimants, repair facilities, attorneys, medical providers and a host of other individuals either filing claims or requesting the status of a claim. The job is demanding because the average person doesn't know what to do after a loss which can be frustrating for them, yet rewarding at the same time because I get to help so many people. The hardest part of my job is when one of our policy holders family members passes away because of an accident. The best part of my job is when the policy holder tells me that the claims process was a great experience and quick. My co workers and management are great because we really do work in a team environment where we are constantly helping each other.