Overall the job was not bad. I worked as an 'adjuster'. I use that term loosely. We handled everything from customer service calls to simple claims. We weren't taught negotiation or how to truly read an estimate. They are always 2-4 days behind so the call volume is high daily. They are not honest with you about scheduling and will tell everybody a different story. They do provide free lunches from time to time but honestly it is a call center. They started out by saying that it wasn't but it truly is. This is a great place to learn the basics of claims but I honestly wouldn't recommend growing your career here. Get in get the basics and look for other insurance companies once you've gained a handle on it. For the job the compensation is on the low end. But again you are handling simple claims. Also the company makes promises that they can't keep. Get what you can and learn what you can. Right now there is no advancement for you if you haven't been with the comany. They will bring in people from other parts of the country and the company to fill open positions. Management doesn't listen to ideas on how to make job better either. Made up metrics which you are penalized for as well as using your PTO. Overall it's a call center.
Terrible management. I have never seen a more poorly ran company. Lot of preferential treatment given to people. Management has no idea how to help you get better and will eventually try and teach you how to cheat the system. If you are successful they will try to bring you down.
Customer Service Representative (Former Employee) – Ogden, UT – October 6, 2015
I've never had a more supportive management team that encourages workplace involvement. There are employee run and supported groups to encourage involvement with other employees and awareness for different types of situations and lives.
Great benefits, supportive management, friendly workplace environment
Recruiting Coordinator (Current Employee) – San Francisco, CA – September 2, 2015
Esurance's commitment to provide the best products and services to their customers is very impressive. I'm proud to be a part of this still-growing company. The people are great and nice to work with - always ready to assist when needed.
Outbound Sales (Former Employee) – Phoenix, AZ – August 12, 2015
I was contracted with Esurance for 18 months as a outbound sales and call specialist. I really loved the job everyone is professional and friendly. The job responsibilities for the position was making outbound and inbound call for customers who were interested in auto or home insurance. The face paced environment lets the employees stay productive while while they maintain a competitive pay.
Processing Specialist (Former Employee) – Sioux Falls, SD – July 14, 2015
I started at the bottom with this employer when they were a new company. This company had great management and was constantly growing. I was able to move up through the company in just a few short years and they really understood how to treat their employees. The benefits were the best Ive ever had, raises and bonuses were great, the environment was fast paced and informative and there was always a cookout or prizes. This is a great place to work and I have sent many friends to this company for employment.
Liability Claims Representative (Current Employee) – Rocklin, CA – July 3, 2015
A typical work day can consist of answering several phone calls and emails. Taking recorded statements with both insureds and claimants, acquiring photos, police reports, estimates, etc. Fellow employees are always more than happy to assist with any questions you may have on particular liability scenarios or to take a call for you.
Perhaps the most difficult part of the position would be attempting to handle high work volume of claims along with calls and emails that come in on a constant basis.
Customer Service Representative (Current Employee) – San Antonio, TX – June 30, 2015
Since I started in November of 2014, its been a great experience. Co-workers, management, & the enviroment here has been awesome. I really enjoy showing up to work knowing that your co-workers & management are there to assist.