Esurance Employee Reviews in United States

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Good if you don't want to go to school
Customer Service (Former Employee) –  Ogden, UTApril 25, 2016
The pay was great and the benefits were pretty good also but they don't give you much a choice for shifts. And they don't really work with you on trying to make your schedule work for you.
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Esurance's review
Casualty and Property Insurance Agent (Current Employee) –  Sioux Falls, SDApril 24, 2016
Esurance is the best company that I have ever worked for. Great environment to work in. Both the peers and management are very caring. There is always that Family feeling in office. The coworkers are the kind of people that you'd want to have a beer with outside of work. They are the kind of people that you would call if you had a flat tire. are friends. There a lot of room for an employee to grow in the company too.
Pros
great environment to work in.
Cons
Once you are locked into your schedule, it's really hard to change it. It is really hard to get Saturday's or Sunday's off.
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It could be worse
Unit Manager (Current Employee) –  Tampa, FLApril 22, 2016
As I said it could be worse but that is hardly a ringing endorsement. The technology is atrocious. We should be embarrassed about it. I for one am. Constant breakdowns/failures. It is frustrating to be in claims with heavy volume and high expectations and the tools to do your job are from the stone age. The culture has changed immensely in the 6 years I have been here. It used to be more friendly and laid back. We definitely needed to be more efficient and be better at producing a profit, however we have sacrificed a lot to move in that direction.

Senior management doesn't appear to have a grasp on where they want to see us go. If they do they have done a poor job communicating that. The benefits are terrible. Fortunately I have good insurance elsewhere. The 401k match has improved. I would say the salary is middle of the road.

We have lost quite a few people over the last year because of uncomfortable process changes. Some good people left and some people no one will miss. However I think it says a lot when you lose 50% of your unit managers in a department in less than a year.

Take better care of your good employees. Fix all of the broken processes and communicate better from the top down.
Pros
They pay me
Cons
Technology
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Productive Workplace
Customer Service Representative (Current Employee) –  San Antonio, TXApril 20, 2016
The most enjoyable part of working for Esurance is the day to day interaction with customers and my coworkers. the ability to interact with my peers and learn about car insurance and the daily changes that come with the business
Pros
constant hands on availability to the mangers
Cons
short breaks and no room to advance
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Just a pay check
Licensed Auto Claims Adjuster (Current Employee) –  Mesa, AZApril 11, 2016
As a rapid response rep all you learn how to do is 100% liability claims which is not even half of what there is out there. No room for advancement
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Good place to start
Desktop Engineer II (Current Employee) –  Rocklin, CAApril 5, 2016
Very fast pace.
Learned a lot out different management styles and how business works with management.

Typical day would be putting out fires and finding time for projects.
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Decent culture
Rapid Response Representative (Current Employee) –  Greenville, SCMarch 10, 2016
Good culture to work for but overall could use improvement.
Opportunity to advance is limited unless you are willing to suck up to the upper management.
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Great Entry-Level Job
Outbound Lead Assignor (Current Employee) –  Mesa, AZFebruary 22, 2016
Working here has it's ups and downs. The job is great for someone seeking an entry level position and who is just looking to bring home a steady pay check.
Pros
Steady income/guaranteed bi-weekly pay check
Cons
No advancement oppurtunities.
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fun work place
Customer Service Representative (Former Employee) –  Ogden, UTFebruary 12, 2016
co workers are fun, worked together as a team, hardest part of the job were not able to help customers, great support system with management team
Pros
clean working place
Cons
took away the bounises
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Fun and awesome job.
Insurance Agent CSR (Current Employee) –  Ogden, UTFebruary 3, 2016
I liked working at Esurance, the pay is awesome. A typical day you take 50-70 calls either helping make payments, adding cars, changing premium options. Some of the callers are really nice some are really mean, that's what call center work is on a daily basis, if they were not, mad or confused there would be no call center jobs.
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Another Greenville Call Center
Rapid Response Representative (Former Employee) –  Greenville, SCJanuary 6, 2016
Overall the job was not bad. I worked as an 'adjuster'. I use that term loosely. We handled everything from customer service calls to simple claims. We weren't taught negotiation or how to truly read an estimate. They are always 2-4 days behind so the call volume is high daily.
They are not honest with you about scheduling and will tell everybody a different story.
They do provide free lunches from time to time but honestly it is a call center. They started out by saying that it wasn't but it truly is.
This is a great place to learn the basics of claims but I honestly wouldn't recommend growing your career here. Get in get the basics and look for other insurance companies once you've gained a handle on it.
For the job the compensation is on the low end. But again you are handling simple claims.
Also the company makes promises that they can't keep.
Get what you can and learn what you can.
Right now there is no advancement for you if you haven't been with the comany. They will bring in people from other parts of the country and the company to fill open positions.
Management doesn't listen to ideas on how to make job better either.
Made up metrics which you are penalized for as well as using your PTO.
Overall it's a call center.
Pros
Compensation and training
Cons
Made up metrics and management no sick time
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Great pay
Licensed Insurance Sales Agent (Former Employee) –  Sioux Falls, SDJanuary 4, 2016
Not a fun place to work but if you do your job and play by their rules, you'll be set up for life with a decent paying job. No need to worry there.
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Fun and professional
RATE PURSUIT SPECIALIST (Current Employee) –  Ogden, UTDecember 23, 2015
Great company to work for. Great people and good management. Co-workers are the best part of the day. Management needs a little work. The call center is a great and friendly and welcoming environment.
Pros
Great break room. Nice clean call center
Cons
Health insurance too expensive, keeping employees compensated for their work.
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Heavy work place awesome culture
Casualty Injury Adjuster, Madison Branch Office (Current Employee) –  Madison, WINovember 25, 2015
The work load is very heavy
Management always backs you
Benefits are good
training is lacking
very professional place to work
Cons
to much work- Work load is very heavy
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Horrific Management
Inbound Sales Agent (Former Employee) –  Greenville, SCNovember 8, 2015
Terrible management. I have never seen a more poorly ran company. Lot of preferential treatment given to people. Management has no idea how to help you get better and will eventually try and teach you how to cheat the system. If you are successful they will try to bring you down.
Pros
None
Cons
Poor management
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Fun, Supportive Place to Work
Licensing Administrator (Former Employee) –  Rocklin, CANovember 2, 2015
Great company, great team, great spirit. I enjoyed my time employed with eSurance. It is a company that cares about their employees...it offers an environment with good morale.
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Amazing work environment
Customer Service Representative (Former Employee) –  Ogden, UTOctober 6, 2015
I've never had a more supportive management team that encourages workplace involvement. There are employee run and supported groups to encourage involvement with other employees and awareness for different types of situations and lives.
Pros
Great benefits, supportive management, friendly workplace environment
Cons
Call Center
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Not the company it presents itself to be.
Recruiter (Former Employee) –  San Francisco, CAOctober 2, 2015
Poor management, lack of growth opportunities and employee support is becoming the norm. Bottom line is the focus and not the loyalty and hard work of employees.
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Fast paced work environment, undergoing many department changes.
TOTAL LOSS RESOLUTION SPECIALIST (Current Employee) –  Tampa, FLSeptember 27, 2015
High case volume and very fast paced work environment. The organization's structure is undergoing many changes. Excellent co-workers.
Pros
Good compensation package.
Cons
Convoluted processes.
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the worse
Engineer (Former Employee) –  San Francisco, CASeptember 22, 2015
horrible environment for creating software. absolute worse. worse than the federal government. a complete mess. not leadership at all
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Overall rating

3.6
Based on 89 reviews
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