Esurance Employee Reviews

Found 114 reviews matching the search
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Fun working atmosphere
Insurance Sales Agent (Former Employee) –  Tampa, FLMarch 21, 2017
Management and trainers are always more than willing to help. Te industry is constantly evolving and Esurance does an incredible job keeping their employees up to date on the most current news, compliance, etc. The office environment is always inviting and courteous.
Pros
Always feeding staff!
Cons
Restructuring commission constantly
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negative work environment
IT Dept (Current Employee) –  Rocklin, CAMarch 16, 2017
Management does not motivate or support staff, instead threaten and criticize. Workplace culture is to do as told, without question. Communication is poor.
Pros
Pays well
Cons
negative work environment
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Favorite job
Outbound lead assessor (Former Employee) –  Mesa, AZMarch 16, 2017
Super fun place to work . Management and stafff are very helpful and friendly. They always have an upbeat positive atmosphere . Wish I could go back but I was on a temp position
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blah blah blah
Insurance Agent (Former Employee) –  Sacramento, CAMarch 15, 2017
• Performed legal research and drafted legal documents for the real estate and land-use law firm
• Counseled clients on their legal circumstances under the supervision of an attorney
• Introduced new technology and protocols designed to manage the firm’s legal
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The training was excellent from day one. You are more of an order taker than an Insurance Agent. They just want warm bodies to answer the phones.
Licensed Insurance Agent (Former Employee) –  Tampa, FLMarch 9, 2017
The commission pay out was changed 4x in 2 years and its structured with a low commission cap. Its great for a college student or early 20's but if you have a family or want to buy a house, Esurance might not be the place for you
They just want warm bodies to answer the phones.

I wish every company would train like esurance.
Pros
Training, Flex Schedule
Cons
Constantly changing commission payout, attendance and performance are rated together, health benefits are horrible
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Typical Call Center
Customer Service Representative (Former Employee) –  Ogden, UTMarch 8, 2017
The training is good, but there is so much to learn, it can be very difficult.
Daily coaching, weekly coaching, weekly call calibrations, but nothing positive is ever conveyed.
The customers can be cruel and use profanity and there is nothing you can do but take it. No support from management.
If you don't like constant change, this job isn't for you. Rules, performance, procedures can change daily or weekly.
The turnover is very high. You have to be disciplined. You cannot leave your desk other than breaks and lunch.
Once you get a shift, you're locked in for 6 months at a time. No work life balance.
Pros
Good pay
Cons
Difficult job in a negative setting. Insurance is expensive.
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Starts out as a good place to work...
Call Center Specialist (Former Employee) –  Ogden, UTFebruary 18, 2017
Starts out as a good place to work, but then turns out to be like every other call center. Most upper management is out of touch with actual customer interactions.
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flexible hours and no room for growth
Multi-Line Sales Agent (Current Employee) –  Tampa, FLJanuary 25, 2017
The benefit to working for the company is that they value work and home life balance. You can flex your time and pretty much work what hours your want to work. The disadvantage is that the company is still trying to grow and they are constantly changing their incentive year after year you feel pretty stagnant. Your base will increase yet they will change incentive and you will make less and less the longer you work for them.
Pros
work life balance
Cons
pay and growth opportunity
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productive workplace
Customer Service Representative (Former Employee) –  Sioux Falls, SDNovember 23, 2016
Dealing with customers that call in to pay auto insurances or to get a new auto insurance policy.
Learned how to handle hard and sensitive customer.
Management were very helpful in every way to get the job done.
Co-worker were very friendly and useful.
The hardest of the job is dealing with hard customer every single day.
Learned the different auto insurance coverage in every state.
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Okay place to work.
Customer Service Representative (Former Employee) –  Ogden, UTNovember 11, 2016
The pay was good but the overall environment is judgmental. There were a handful of times when I considered quitting because of this.
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Awesome Training Department
Property & Casualty Agent (Former Employee) –  Greenville, SCNovember 11, 2016
Esurance's Training Department is awesome. I was more than ready to take the State Exam for my Property & Casualty License when we were done with the learning material.
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Great benefits and job culture, but not a good job.
CUSTOMER SERVICE REPRESENTATIVE (Current Employee) –  Ogden, UTNovember 2, 2016
This company is one of the greatest I have ever worked for in my life. The company truly cares about their employees and they spend a great deal of time and money in order to satisfy employees. However, for me personally the job of listening to people on the phone and consistently being degraded inhumanely by customers, is something that was very hard for me when I worked there.
Pros
great pay, benefits, and a great company
Cons
the actual job
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Run dont walk
office manager (Former Employee) –  San Francisco, CAOctober 30, 2016
Mid mangers who don't care about their team. Old office and cheap furniture. Upper management keeps bad mangers in place and they dont care about the huge burn and churn.
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Stressfull misstreated work enviorment
Licensed Customer Service Representative (Current Employee) –  Ogden, UTOctober 14, 2016
*Most days full of stress and anxiety. Being yelled at all day by customers and by management.
*Call center hard to work in but easy to do. Stand up for myself when mistreated.
*Management never stood up for you. hard to speak with management.
*Co-workers were amazing made it bearable to do the job.
*Dealing with the stress of customers yelling at you all day long and no support from your management.
*The only good thing about the job is the pay.
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Esurance
Auto and Home Adjuster (Current Employee) –  Richardson, TXOctober 9, 2016
My typical workday includes taking inbound calls from policy holders, claimants, repair facilities, attorneys, medical providers and a host of other individuals either filing claims or requesting the status of a claim. The job is demanding because the average person doesn't know what to do after a loss which can be frustrating for them, yet rewarding at the same time because I get to help so many people. The hardest part of my job is when one of our policy holders family members passes away because of an accident. The best part of my job is when the policy holder tells me that the claims process was a great experience and quick. My co workers and management are great because we really do work in a team environment where we are constantly helping each other.
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Nice place
Casualty Claims Adjuster (Current Employee) –  Alpharetta, GASeptember 20, 2016
The office has gone through many changes and updates, the office was recently painted and renovated.

Nice office with a great break room for lunch and meals
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Standard Experience
Agent (Former Employee) –  Greenville, SCAugust 15, 2016
Minimal work life balance and the company has trouble finding a commission structure that works. Managers are good, top management has minimal presence.
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Productive and enjoyable work atmosphere
Service Assurance Supervisor (Current Employee) –  Sioux Falls, SDAugust 2, 2016
Esurance is a vast changing corporation that helps all employees become more accustom to learning how to adapt to all the vast changes that you will encounter on day to day bases. With the vast changes its always important to learn that switch tasking is task that you have to grow accustom to and learn how to navigate efficiently. You will meet one of a kind representative’s that work within the corporation, to which you will grow strong bonds with.
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Call Center Environment, Very Little Work Life Balance
Rapid Response Claims Adjuster (Former Employee) –  Greenville, SCJuly 13, 2016
The company has decent pay. They have mandatory overtime which can be stressful if you have important events planned months in advance. They usually will not honor time off even if it is given in a timely manner.
Pros
Great experience to learn about Insurance Claims
Cons
See Review
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interesting
Customer Service Rep (Former Employee) –  Mesa, AZJune 29, 2016
would not do that again.non professional workers! weird group of people.aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
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