The training is good, but there is so much to learn, it can be very difficult.
Daily coaching, weekly coaching, weekly call calibrations, but nothing positive is ever conveyed.
The customers can be cruel and use profanity and there is nothing you can do but take it. No support from management.
If you don't like constant change, this job isn't for you. Rules, performance, procedures can change daily or weekly.
The turnover is very high. You have to be disciplined. You cannot leave your desk other than breaks and lunch.
Once you get a shift, you're locked in for 6 months at a time. No work life balance.
Difficult job in a negative setting. Insurance is expensive.