Esurance Employee Reviews

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fun work place
Customer Service Representative (Former Employee) –  Ogden, UTFebruary 12, 2016
co workers are fun, worked together as a team, hardest part of the job were not able to help customers, great support system with management team
Pros
clean working place
Cons
took away the bounises
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Another Greenville Call Center
Rapid Response Representative (Former Employee) –  Greenville, SCJanuary 6, 2016
Overall the job was not bad. I worked as an 'adjuster'. I use that term loosely. We handled everything from customer service calls to simple claims. We weren't taught negotiation or how to truly read an estimate. They are always 2-4 days behind so the call volume is high daily.
They are not honest with you about scheduling and will tell everybody a different story.
They do provide free lunches from time to time but honestly it is a call center. They started out by saying that it wasn't but it truly is.
This is a great place to learn the basics of claims but I honestly wouldn't recommend growing your career here. Get in get the basics and look for other insurance companies once you've gained a handle on it.
For the job the compensation is on the low end. But again you are handling simple claims.
Also the company makes promises that they can't keep.
Get what you can and learn what you can.
Right now there is no advancement for you if you haven't been with the comany. They will bring in people from other parts of the country and the company to fill open positions.
Management doesn't listen to ideas on how to make job better either.
Made up metrics which you are penalized for as well as using your PTO.
Overall it's a call center.
Pros
Compensation and training
Cons
Made up metrics and management no sick time
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Great pay
Licensed Insurance Sales Agent (Former Employee) –  Sioux Falls, SDJanuary 4, 2016
Not a fun place to work but if you do your job and play by their rules, you'll be set up for life with a decent paying job. No need to worry there.
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Fun and professional
RATE PURSUIT SPECIALIST (Current Employee) –  Ogden, UTDecember 23, 2015
Great company to work for. Great people and good management. Co-workers are the best part of the day. Management needs a little work. The call center is a great and friendly and welcoming environment.
Pros
Great break room. Nice clean call center
Cons
Health insurance too expensive, keeping employees compensated for their work.
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Heavy work place awesome culture
Casualty Injury Adjuster, Madison Branch Office (Current Employee) –  Madison, WINovember 25, 2015
The work load is very heavy
Management always backs you
Benefits are good
training is lacking
very professional place to work
Cons
to much work- Work load is very heavy
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Horrific Management
Inbound Sales Agent (Former Employee) –  Greenville, SCNovember 8, 2015
Terrible management. I have never seen a more poorly ran company. Lot of preferential treatment given to people. Management has no idea how to help you get better and will eventually try and teach you how to cheat the system. If you are successful they will try to bring you down.
Pros
None
Cons
Poor management
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Fun, Supportive Place to Work
Licensing Administrator (Former Employee) –  Rocklin, CANovember 2, 2015
Great company, great team, great spirit. I enjoyed my time employed with eSurance. It is a company that cares about their employees...it offers an environment with good morale.
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Amazing work environment
Customer Service Representative (Former Employee) –  Ogden, UTOctober 6, 2015
I've never had a more supportive management team that encourages workplace involvement. There are employee run and supported groups to encourage involvement with other employees and awareness for different types of situations and lives.
Pros
Great benefits, supportive management, friendly workplace environment
Cons
Call Center
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Not the company it presents itself to be.
Recruiter (Former Employee) –  San Francisco, CAOctober 2, 2015
Poor management, lack of growth opportunities and employee support is becoming the norm. Bottom line is the focus and not the loyalty and hard work of employees.
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Fast paced work environment, undergoing many department changes.
TOTAL LOSS RESOLUTION SPECIALIST (Current Employee) –  Tampa, FLSeptember 27, 2015
High case volume and very fast paced work environment. The organization's structure is undergoing many changes. Excellent co-workers.
Pros
Good compensation package.
Cons
Convoluted processes.
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the worse
Engineer (Former Employee) –  San Francisco, CASeptember 22, 2015
horrible environment for creating software. absolute worse. worse than the federal government. a complete mess. not leadership at all
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productive
Customer Service Representative (Former Employee) –  Ogden, UTSeptember 10, 2015
If you enjoy working in a fast paced call center, then this job is for you, you get to decorate your own desk and have your own personal space, and can eat snacks and management is good
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One of the best companies to work for.
Recruiting Coordinator (Current Employee) –  San Francisco, CASeptember 2, 2015
Esurance's commitment to provide the best products and services to their customers is very impressive. I'm proud to be a part of this still-growing company. The people are great and nice to work with - always ready to assist when needed.
Pros
Competitive salaries and benefits
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Fun and employee involvement acceptance
Claims Assistant (Former Employee) –  Mesa, AZAugust 19, 2015
fun and fast pace working environment
ability to advance and learn more about the company
communication and management on the same page
benefits and compensation above average
Pros
All around fun group and company to work for, benefits, compensation
Cons
poor management decisions at times
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Great Job
Outbound Sales (Former Employee) –  Phoenix, AZAugust 12, 2015
I was contracted with Esurance for 18 months as a outbound sales and call specialist. I really loved the job everyone is professional and friendly. The job responsibilities for the position was making outbound and inbound call for customers who were interested in auto or home insurance. The face paced environment lets the employees stay productive while while they maintain a competitive pay.
Pros
Good pay
Cons
Some calls are stressful
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Review
Analyst (Current Employee) –  Rocklin, CAJuly 31, 2015
The work life balance is good. It is not organized with standard business practices. No room for advancement at this time.
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Esurance
CLAIMS ADJUSTER (Former Employee) –  Rocklin, CAJuly 23, 2015
Professional friendly company to work for, unfortunate that they had to close their doors in the Roseville offivce in 2008.
Pros
Work Environment
Cons
None
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Great environment, awesome bonuses
Processing Specialist (Former Employee) –  Sioux Falls, SDJuly 14, 2015
I started at the bottom with this employer when they were a new company. This company had great management and was constantly growing. I was able to move up through the company in just a few short years and they really understood how to treat their employees. The benefits were the best Ive ever had, raises and bonuses were great, the environment was fast paced and informative and there was always a cookout or prizes. This is a great place to work and I have sent many friends to this company for employment.
Pros
bonuses, benefits, coworkers, environment
Cons
nothing
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Fast Paced Environment
Liability Claims Representative (Current Employee) –  Rocklin, CAJuly 3, 2015
A typical work day can consist of answering several phone calls and emails. Taking recorded statements with both insureds and claimants, acquiring photos, police reports, estimates, etc. Fellow employees are always more than happy to assist with any questions you may have on particular liability scenarios or to take a call for you.

Perhaps the most difficult part of the position would be attempting to handle high work volume of claims along with calls and emails that come in on a constant basis.
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Work Enviroment
Customer Service Representative (Current Employee) –  San Antonio, TXJune 30, 2015
Since I started in November of 2014, its been a great experience. Co-workers, management, & the enviroment here has been awesome. I really enjoy showing up to work knowing that your co-workers & management are there to assist.
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Overall rating

3.6
Based on 80 reviews
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