Customer Service Representative (Former Employee) – San Antonio, TX – August 15, 2017
I would receive calls and helped customers with their policies. I would help with billing questions, adding/removing vehicles/people from policies and terminated policies. I learned how to multitask and enhanced my over the phone customer service skills. One of the managers would give open and honest feedback when listening to our calls. The work place culture was very diverse and upbeat. The hardest part of the job was to be given goals and not shown proper ways of achieving my goals. The most enjoyable part of the job was being able to assist my customers and having them trust me to help them with anything that they needed done with their policies.
Having come from a much bigger insurance company I will say this company pays more, however, for the amount of hours you are required to put in the pay is too low and you do not get overtime. Management regularly pushes the rhetoric that you need to work more than 40 hours to be caught up. They do not replacement hire and treat you leaving as a personal offense to them. Upper management is clueless and first line managers either have an ego way too big for the company they work for or just have no idea what they're doing. One manager in particular likes to act real tough yet has the worst personality imaginable for management. I would not recommend this company to anyone who would like to maintain a worklife balance or remain sane.
Customer Service Representative (Former Employee) – Sioux Falls, SD – August 5, 2017
a typical day was taking incoming calls from customers and answering their questions. i learned that not every state has the same rules and regulations for insurance. work place culture was good. hardest part of the job was remember the rules and regulations for each state. the most enjoyable part of the job was the coworkers.
Company is going through hard times trying to keep good workers. You are promised alot to get you to take job and then BOOM they tell "busness needs" require change. Like your schedule, your pay, your job etc. There isnt alot of thought put into proceedures before they make changes
Always work to do, and always things to learn. Difficult relationships with management. Essentially fed to the wolves, but with a little enthusiasm and tough spine it is possible to turn this into more of a positive.
Coworkers are awesome
Compensation is short, benefits aren't great, management is practically non-existent and senior management is an oxymoron.
Sales Quality Assurance Anaylst (Former Employee) – Rocklin, CA – June 7, 2017
Excellent group of people. Was able to work at home. Reviewed Sales calls to ensure Agents were meeting company guidelines and state guidelines. Giving feedback to Managers to assist Sales Agents with their Sales Skills. Track trends, report to Managers.
Advancement is difficult as favoritism is huge problem. The employees and work culture is exceptional. On the down side compensation plans and over all operations are constantly changing which can be expected from a growing company. The recruiting department falls short by a long shot but over all a good company to work for.
Express Claims Adjuster (Former Employee) – Mesa, AZ – May 30, 2017
As an Express Claims Adjuster, you will answer incoming claims calls and start the claims process for the customer. It requires attention to detail and empathy towards those who were just involved in an accident. The pay is in line (if not slightly better) than other Auto insurance companies and does not require overtime unless it's the busy season.
Licensed Customer Service Representative (Former Employee) – Sioux Falls, SD – May 27, 2017
You would login, and start taking calls. Most were about billing issues that were easily resolved but a lot of the time you would be angry customers, especially as a licensed agent. The coworkers were fun though. The hardest part of the job was sitting through people obviously lying to you when you know they are lying.
Multi Line Customer Service (Current Employee) – Ogden, UT – May 21, 2017
Esurance is a good company to work for to learn about the Insurance world. My goal is to run my own office someday and getting my License was the first step toward it. I assist customers that are returning to Esurance for Auto, Home or Motorcycle needs, have coverage questions, billing questions, or guidance for general policy information.