Insurance Sales / Payment Processing (Former Employee) – Rocklin, CA – October 23, 2013
I worked in Sales for over one year. Little concern for employees personally or professionally, constant write ups and micro managing. Promeses you will make 70k a year and only pays 15.00 an hour. Unrealistic goals. Employees would walk out and never return. No chance for career advancement so I moved on to another company.
Service Assurance Supervisor (Current Employee) – Sioux Falls, SD – August 2, 2016
Esurance is a vast changing corporation that helps all employees become more accustom to learning how to adapt to all the vast changes that you will encounter on day to day bases. With the vast changes its always important to learn that switch tasking is task that you have to grow accustom to and learn how to navigate efficiently. You will meet one of a kind representative’s that work within the corporation, to which you will grow strong bonds with.
The company has decent pay. They have mandatory overtime which can be stressful if you have important events planned months in advance. They usually will not honor time off even if it is given in a timely manner.
Customer Service Rep (Former Employee) – Mesa, AZ – June 29, 2016
would not do that again.non professional workers! weird group of people.aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
The claims rep handles everything from total losses to injuries in multiple states. It's very difficult to work seven new losses per day in a 40 hour work week. A typical work week is 50-60 hours. There's little opportunity for growth and managers hide in their offices all day critiquing your every move instead of offering to help. Overall, it's a toxic environment.
Long hours, working on weekends and holidays. Little pay.
Casualty and Property Insurance Agent (Current Employee) – Sioux Falls, SD – April 24, 2016
Esurance is the best company that I have ever worked for. Great environment to work in. Both the peers and management are very caring. There is always that Family feeling in office. The coworkers are the kind of people that you'd want to have a beer with outside of work. They are the kind of people that you would call if you had a flat tire. are friends. There a lot of room for an employee to grow in the company too.
great environment to work in.
Once you are locked into your schedule, it's really hard to change it. It is really hard to get Saturday's or Sunday's off.
Unit Manager (Current Employee) – Tampa, FL – April 22, 2016
As I said it could be worse but that is hardly a ringing endorsement. The technology is atrocious. We should be embarrassed about it. I for one am. Constant breakdowns/failures. It is frustrating to be in claims with heavy volume and high expectations and the tools to do your job are from the stone age. The culture has changed immensely in the 6 years I have been here. It used to be more friendly and laid back. We definitely needed to be more efficient and be better at producing a profit, however we have sacrificed a lot to move in that direction.
Senior management doesn't appear to have a grasp on where they want to see us go. If they do they have done a poor job communicating that. The benefits are terrible. Fortunately I have good insurance elsewhere. The 401k match has improved. I would say the salary is middle of the road.
We have lost quite a few people over the last year because of uncomfortable process changes. Some good people left and some people no one will miss. However I think it says a lot when you lose 50% of your unit managers in a department in less than a year.
Take better care of your good employees. Fix all of the broken processes and communicate better from the top down.
Customer Service Representative (Current Employee) – San Antonio, TX – April 20, 2016
The most enjoyable part of working for Esurance is the day to day interaction with customers and my coworkers. the ability to interact with my peers and learn about car insurance and the daily changes that come with the business
Insurance Agent CSR (Current Employee) – Ogden, UT – February 3, 2016
I liked working at Esurance, the pay is awesome. A typical day you take 50-70 calls either helping make payments, adding cars, changing premium options. Some of the callers are really nice some are really mean, that's what call center work is on a daily basis, if they were not, mad or confused there would be no call center jobs.
Overall the job was not bad. I worked as an 'adjuster'. I use that term loosely. We handled everything from customer service calls to simple claims. We weren't taught negotiation or how to truly read an estimate. They are always 2-4 days behind so the call volume is high daily. They are not honest with you about scheduling and will tell everybody a different story. They do provide free lunches from time to time but honestly it is a call center. They started out by saying that it wasn't but it truly is. This is a great place to learn the basics of claims but I honestly wouldn't recommend growing your career here. Get in get the basics and look for other insurance companies once you've gained a handle on it. For the job the compensation is on the low end. But again you are handling simple claims. Also the company makes promises that they can't keep. Get what you can and learn what you can. Right now there is no advancement for you if you haven't been with the comany. They will bring in people from other parts of the country and the company to fill open positions. Management doesn't listen to ideas on how to make job better either. Made up metrics which you are penalized for as well as using your PTO. Overall it's a call center.