Grounds Service Agent (Former Employee) – philippines – November 24, 2016
i've learned to be more patient about the guest because observation is a key too to satisfy their needs. also to i was train also to be more alert for what is happening inside the airport even if i'm a graduating student in the job
RESERVATIONS AND TICKETING OFFICER (Current Employee) – Jamaica, NY – June 15, 2015
A typical day at work is preparing for each flight information, documents needed by the Ground handling agents, ordering/updating meals for each flight, charging and collecting excess baggage, overweight bags, upgrading to a higher cabin class of guests, extra leg room seats, selling tickets and resolving issues of tickets sold by travel agencies, depositing sales cash collected from each flight, escorting VIPs/CIPs. Responsible of Daily Sales reports, updating the station's statistics. Dealing with passengers directly. The most enjoyable part of the job is every after the flight departs on time. The hardest part, I must say is when you have done everything to help out a guest in getting their flights, the flights will be cancelled. You will feel the pain especially when the guest gets stranded in the airport, no hotel available and they have infant/kids with them. As a mother, I feel the pain as I always put myself in their situation so I could better understand them. The benefits are the best and there are more opportunities to step up.
Free annual tickets, a chance to move up
no time to take lunch break or as very busy, work schedule is past midnight