Etsy is a marketplace, but it's also a community made up of many different individuals with many different lives and points of view.
I often think of Etsy like a town - a town with the most amazing and creative shopping district imaginable. In an official capacity, we have people in different roles on staff. We have people in urban planning, who help design and build the buildings, the roads, the shops, the green spaces. We have people who are in charge of preserving a safe and friendly environment for the community. We have policy makers, a select few who make decisions for the greater good of the town.
Additionally, we have private citizens, many of whom take an active role here. We also have those who'd rather not get involved with their neighbors. It's a diverse and vibrant community where people live and work and play, sometimes harmoniously and sometimes heatedly. But we all share a space, and we should all work together to make Etsy a good place to be.
Right now our small town's population is booming. New people arrive every day. We're working to build better accommodations to meet the growing demand - more and better roads, more buildings, more shops, more meeting places, more utilities. These changes are exciting, but can be stressful too. It's not easy to live and work in a construction zone.
Flagging items or sending an email to community [!at] etsy.com about a forum thread is like the neighborhood watch. It's helpful when members can alert us to items or threads that need our attention. We strive for round-the-clock coverage, but the categories and the Forums are massive and ever-moving. It's impossible for the staff to be everywhere at every moment. We are not omniscient or omnipresent. We admittedly need your help.
We very much appreciate when our more experienced members *respectfully, tactfully and lovingly* help new users to understand how the site works, where to find information (including the rules) and alert the staff to problems privately via email or convo. These are all good ways to be neighborly. But please remember to treat others with love and respect, always.
Etsy is not an "us vs. them" environment. Etsy is a community. Community functions best when each individual considers those around them in addition their own desires.
We on the staff care about your ideas, opinions and feelings. We need your input, but in the end, the staff are the ones who bear the burden of building the town and making the rules. We work really hard to consider all angles of a situation before making a decision and try to be fair in our actions. We appreciate constructive criticism and suggestions (it's how we improve), but no one likes to be yelled at or scolded.
Help us to help you, and Etsy's community will only be better for it. – less