European Wax Center Employer Reviews

Designated Manager November 2012-March 30th 2013
Sales Team Supervision
Territory Management
New Account Development
Relationship Building
Presentations & Proposals
Closing Strategies
Lead Qualification

Worked for 6 months as a "wax specialist", but in reality the store stayed open because of the waxers. We did everything including waxing, selling ALL products, getting clients to pre-book. If we didn't sell enough product or get the client to pre-book, we got in trouble by the manager. She would threaten our jobs every week with a "write-up" because – more... I only sold 5 products instead of 10. When hired we were told if you receive 3 write-ups its an automatic termination. The manager chose her favorite employees and would never threaten them, but when the rest of us would get 1 write-up she would tell us we were fired if we were to get another. RIDICULOUS! Young girls should not be managing a big franchised company. They have no idea how to run the store, let alone act professional at the same time. The manager talked bad about employees to other employees therefor starting drama in the store. NOT PROFESSIONAL! The pay was nothing. We got below minimum wage plus 5% commission. As a licensed professional, I felt insulted. This job is for someone who just graduated school and needs a job ASAP. They will hire ANYONE! You don't even need to be good at waxing, as long as you can sell retail you can work there! – less

I worked at EWC as a waxer and it was beyond horrible. Even though the job title is "wax specialist" the main point of your job is to sell, sell, sell their overpriced, ineffective products (body lotion/wash, $20 brow gel!!, serums/exfoliants that do nothing). Ridiculously high sales goals are set and unless you can meet those goals every shift, you – more... live in fear of losing your job. This is the main reason this company has such a high turnover rate. So, in order to meet these product sales goals, you are encouraged to lie to your poor customers and sucker them in to buying their garbage products. If you do not sell enough products, you will get a written up warning (3 strikes, you're out!). They also hold a weekly team meeting in which the sole subject is to talk about is products/how to sell, sell, sell- a huge waste of time/ very unproductive in my opinion. The owner of the centers I worked at was slightly creepy (it seemed as though only very pretty girls were hired) and he only cared about making more money for himself. My manager of the store was a very underqualifed (for a management position in general, but not for EWC!), very immature (19 years old), and most definitely played favorites. So as I said, if you are a professional lotion sales person/ BS'er- this might be a decent job- if you are a true esthetician and care more about customers/not being a liar- stay far, far away from EWC!!!!!!! – less

Prep team in the morning for an outstanding day. Opened this location from the beginning 02/2012. I was never in the beauty industry but I am a fast learner and as long as your a great manager numbers show for itself. Team meetings getting everyone involved was the highlight of the week which we held once a week. Love challenges and succeeding in the – more... end!! Great attitude and also express it with my staff and guest ( Customers) Ask me anything and I have answers. Three words to describe me Ambitious, Determined, Go Getter! – less

This job was challenging because you had to be very adaptable. Policies and product could change inside of a week and management was very strict about knowing the product in order to secure your job. This made the receptionist's job stressful. My duties were to answer phones, schedule appointment, greet clients, interacting with wax professionals as – more... well as open and close the store and count down the register. – less

I am a wax specialist at EWC and i feel bad for my "guests" (clients), this company is all about making money, we are trained to actually trick customers into buying packages and products that dont even work that well. They say they use a special wax, but it's just your basic hard wax. They specialize in speed waxing which means for you as the customer, – more... we are going to leave some hair on or miss some because, for example we have to do a brazillian in 15 mins....I'm looking for another job in the mean time, I suggest you get waxed somewhere else...or invest in laser. – less

I learned how to properly wax a client. I can do full body wax. I learned about skin care working there. I enjoyed my clients!

A typical day at work wass setting up the room, warming up the wax pot and making sure it was clean. I learned an advance way of waxing. My co-workers were nie and friendly but hter was a ploblem betweden them that didnt involve me. At the end of the day i have to clean wax off the floor and pot. Mop and Sweep even scrap wax off the floor. i dusted – more... everything. Part of my job was to sell pruducts in a very competitive envioment. I also was to clock out at 8:20 at night if it took me longer to clean my room i would not get paid. – less

I started at a wax center that just opened about 2 months ago, they do not tell you what you will be getting paid until you go to fill out your paper work. They told a few girls they will be getting paid more then what they actually are getting paid. Huge misunderstanding. They also do not give healthcare until a YEAR after you've been employed there, – more... which is very little coverage anyways. You make no commission on services and very little commission on products. I believe that since we had to go to school for this, we should be getting paid a lot more then what we are. I have another job and I'm considering this a waste of my time. My manager knows nothing about waxing in general, knows nothing about what our 4 step process is, nothing period. They expect you to do so much for this company when they pay you so little. The GSAs get paid more then we do!!!!!! Hours are rediclious!!!!! They should move hours around according to what part of the US your from! I was very excited about this job and motivated and now I take it as a joke!!! Seriously reconsider taking a job from there!!!! – less

6 hour shifts with clients booked every 15 - 30 minutes depending on service.
The management expects your life to revolve around the store, but the co-workers are amazing and makes the day enjoyable.

6 hour shifts with clients booked every 15 - 30 minutes depending on service.
The management expects your life to revolve around the store, but the co-workers are amazing and makes the day enjoyable.

-EVERYTHING is scripted, there are standard responses for literally every situation.
-Personal goals set too high for flow of the store.
-Management shows favoritism to certain employees, and if you aren't a favorite and you aren't perfect 100% of the time then you get reprimanded.
-A normal day involved going in and writing up "savings slips" for every – more... eligible guest on the books, making payment plans for all of those guests. then pushing packages in peoples face, to the point that there are rebuttals for every way a person says no. its awkward and uncomfortable for you and the guest.
-The hardest part of the job is definitely the environment, there is a huge disconnect between everyone, if you aren't a waxer, or part of the cool club, then you aren't going to get along well in that job environment
-the one thing that I can say is that, I enjoyed talking to the guests that come in. that was very rewarding, you get to meet a lot of different people.
-The culture of EWC itself would be great if it were actually followed in this store.

the cons definitely out weigh the pros – less

As soon as you come in, you start warming your wax and preparing your room, making sure you have everything you need to start your day waxing clients. You're in your room pretty much the whole day. Management puts alot of pressure on you to make sure you're selling products, upselling services, and prebooking clients for their next appointments. I'm – more... a people person and i really enjoyed making clients laugh, telling them stories, and listening to their life stories as well...all so that they forget about the pain i'm putting them in and they have a great experience so that they come back and see me again! The most enjoyable part of the job was making the clients feel beautiful and them leaving satisfied and happy. The tips are awesome! – less

Although it is a high pressure job with major responsibility it is a friendly environment.

Very high paced and stressful. If you don't want to be friends and hang out with the manager she will tell the owner lies about you and have you fired without a notice. They pretend to be super happy/nice people but its all a front. The manager doesn't even know what she is doing, she bruised the owner while training me and they just laughed it off – more... and put ice on her arm. The only reason why I didn't quit right away is because the pay was OK and I needed to find a new place to work before quitting. This place is like a slow death. – less

Working at EWC is a great experience. Your day is filled with seeing many different faces all day long and interacting with a variety of people. The staff is very close and always friendly. Management is great with helping you reach goals and better yourself as a GSA.

I loved the company and the people I worked with but the company is making too many changes to the call center. Every position outside of the call center is stable and there is room for growth.

its an easy going salon that just needs a little better promotion

i loved the job...pay isnt very good. Co-Workers were like family. Wish didnt have to leave.

Excellent work atmosphere but there is not room for advancement.