Wax specialist (Former Employee) – Woodmere – January 8, 2016
I worked at EWC of Woodmere for about 5 months. In that amount of time about 30 employees had came and left, either fired or quit. This wax center has an EXTREMELY high turn over rate and there is a reason for that. If you make even the slightest mistake (lower product sales compared to a previous month is usually the culprit) they take days off of your usual schedule. There is not much consistency at all for guests because new people start daily. If you are just looking for a quick buck go work for this center, but if you're looking for an actual career where the company makes you feel valued, EWC is NOT the place
cheap hourly rate, no benefits, irrational franchise owners
Very good company to work for with a great environment
Wax Specialist (Current Employee) – Cherry Hill, NJ – September 21, 2015
Working here was very fun, I learned a lot as a cosmetologist/esthetician from there very extensive training. I enjoyed teaching my guests about their skin and the products we offer. The company itself its very great because they help you throughout your career and help you push further up if wanted. I loved helping people feel good about themselves, even if waxing isn't the most enjoyable service.
Guest Service Associate (Current Employee) – Ontario, CA – September 26, 2015
The environment is very aesthetic based so if you're an esthetican or make up artist this place is for you. Benefits are offered, but very few opportunities for pay advancement or advancement in general. Great job for those just starting out, but not optimal to make a career out of GSA position or wax specialist.
Owner was crazy. I never had anytime off. No respect from management and they did not care if you needed personal time off (i.e. going to a funeral.) I was over worked, never got any raises even though they claimed they gave you opportunities every 3 months. Nothing mattered except sales to them. You would get punished if you did not sale enough and if you refused a service because of poor time management on the client. (i.e they show up late and expect you wax their whole body when you've you got another client waiting and they showed up on time.)
Fun work enviroment, Friendly customers, onsite training
Assistant Manager (Former Employee) – Wilmington, DE – July 2, 2015
You sit upfront and help the guest flow. You get to educate guests on what will truly benefit them. You get commission on sales. Great management sets you up with onsite training and education. Fun work environment and friendly staff. Hardships in the job was being understaffed, therefore overworked. Not much quality of life. They offer quarterly raises in your first year bur not much after. I enjoyed building relationship with guests and helping them find what they need. Made lasting friendships with co-workers.
good managment, friendly coworkers, onsite training, commission, no hard sales
understaffed therefore overworked, no benifits, hard time getting raises, unreasonable corporate polocies
Guest Service Representative (Former Employee) – Chicago IL – August 3, 2016
Management and owners take poor care of their employees, offer little to no benefits and are miserly about raises. They provide little to no recognition for employees who go above and beyond what is required of their duties and will attempt to take advantage of you. Working for the locations Lincoln Park East, Old Town, Streeter illegal, South Loop, West Loop and Lincoln Square (Owned by the same franchisee and employees often rotate around locations), you will find disorganization, rules violations, non motivated management, and poor morale amongst workers. Stay far away.
Between 6 locations it's easy to get hours
No breaks, no break rooms, no sense of security, no benefits, poor health care options
Guest Service Associate (Former Employee) – Mesa, AZ – August 9, 2016
A typical day at work would consist of arriving 30 minutes prior to opening to balance out cash register and start up computer. You then check guests in and out as they arrive and as they leave. As for coworkers, they were fun and easy to work with always. The hardest part of my job was having an unrealistic goal of selling at least $500 worth of packages to clients for every shift you worked. Whether it was a 4 hour shift or a 10 hour shift, you must make your quota or you will be terminated. The packages are pricey, so it would seem easy to make the $500, but clients either already have/had the packages or they are not willing to spend the money and would prefer coming al la cart. The most enjoyable part of my job was catching up with clients as they came for their scheduled appointments since most clients came every 2-6 weeks depending on what service they were getting.
Esthetician (Former Employee) – San Diego, CA – August 20, 2016
I enjoyed everyone I worked with but management was wishy washy, no benefits until you worked there forever and who wants to do that ? Also customers were rude, didn't like how it was like an assembly line for waxing, the area I was in most people want organic skincare and EWC seriously needs to consider looking into, I even mentioned that several times and of course why would they listen to a trained esthetician. Thing is if you love waxing then pursue this if not pursue skincare and maybe sugaring instead of a place that douses their customers in chemicals and wax that rips of their skin.
Guest Services Associate (Former Employee) – 2717 N Elston Chicago, Il – July 20, 2016
I wish there were an option for "0" stars because this place is a mess! I was hired, with them knowing that there was no manager, no one to train me, no help! I was self managed, taught, I ran that store, literally. These people had no consideration whatsoever. I would get to work to open up around 7:30am and sit around all day doing absolutely nothing until 2:30 because clients were constantly cancelling, no shows. On top of that, my replacement for next shift was ALWAYS late. The technology was bad, system was down constantly. The phones didn't work, which was the main way clients could reach us. They would come in very angry and guess who took all of the backlash. Owners? Where? Oh, Arizona! We're in Chicago. I would daily send them complaints from clients, slips because we have no toilet tissue, curse you if you verbally asked for supplies, (wax, products, paper, etc.) Everything had to be sent over the computer. And guess what?!? Still no supplies! The worst job I've ever had! The whole place is horrible!
Marketing Coordinator/Lead Esthetician (Current Employee) – Atlanta, GA – October 4, 2015
fun atmosphere, supportive mamangement. They are all about numbers and productivity. The company is very organized. the only thing is there aren't any benefits( healthcare etc... Also the consistency of pay. Overall franchisee are nice, management and coworkers are awesome
Operations / Location Manager (Former Employee) – Santa Rosa, CA – June 23, 2015
A typical day at work included all aspects of running the owners business, from hiring / terminating, training, running the front desk, managing the employees, handling guest and employee concerns, payroll, inventory, ordering / stocking, marketing & advertising.
I learned how to really fine tune my time management skills.
My manager was an okay leader who allowed me to become a great leader.
My co-workers were amazing, the life blood of our team culture that I created and enforced. They were the best part of my day at work.
The hardest part of my day were meeting the never exhausting demands of the owner. I was working 80-100 hours a week and it wasn't enough.
As for enjoyable part, again, it was the employees. My team was hand picked by me and was a truly amazing group of girls that helped to fulfill the policies and procedures and grow a very successful business.
GSA (Former Employee) – Cincinnati, OH – March 9, 2016
So I basically started in a 3 weeks span and that didn't last long before they were unsatisfied with me. Here is pretty much everything you need to know before you take that risk. You aren't allowed to basically eat. No food with smells is allowed in the center AT ALL. No microwaving practically because the center must be kept clean and fresh with the aroma of comfort wax... Yum. Training was way too aggressive and fast. If you don't do it their way and get it processed then you're pretty much asking for yourself to be let go. *I was for those various reasons. People were caddy. About 4 of 10 trainers kept role playing and draining the life out of me over and over again until I got my scripts right and or pitched to their perfection. The scripts were ridiculous honestly especially within a weeks worth of training thats a no. Might I add my manager walked out while everyone was on break at the same time but she was a great woman but I then grew to see why she left. The owner was a nut. Then a waxer quit 2 weeks after and the views on the turnover rate became pretty flipping clear! Selling the packages and pitching to guest when TOLD to, not when you're ready and yet you are still in training was quite the drag. The degradation if you're still lacking in something. The pay isn't the greatest for the first 30 days either. OH! And although you're pitching and selling packages for practice, just know those sales are going under your coworkers name. You can't get commission within the 30 days. No benefits, no paid time off and no vacation time.The turnover rate is crazy HUGE becausemore... communication is not key. They don't let you know when you're being let go either. If you don't seem confident, loud, bubbly and or sales skilled enough rest assure you're being let go. They don't try to make anything work or care to here you out. As for the training high expectations, caddy behavior *trust none of the girls they're bored and you're their toy to just out to the owner on and feed off of, they throw you to the wolves often, you're walking on eggshells due to the strict policies and how to communicate. The expectations are set WAY too high and its all about sales for the company not about if your can get the technical part either because that means nothing to your money hungry owner. Please just don't get caught up in the hype everything behind those beautiful doors is not what it seems. Run for the hills because you'll be unemployed so fast your head will spin.less
Lead guest coordinator (Current Employee) – dedham,mass – August 18, 2015
Working for this company has been a great experience. My co-workers are awesome and everyone gets along. The only thing that is stressful about my position is the sales part. I work off of commission so sometimes the job itself can be discouraging, But most of the time the guest/customers are great and friendly and make my day. The most beneficial factor to the company is the discounted services and products. I have learned a lot about how the company operates and I have even learned a great deal about skin care.
Being the First one at work and the last one to leave. Having a positive attitude. Leaving your problems at the door. Working with others that were wo
Wax Specialist (Former Employee) – River Oaks, TX – September 4, 2015
Being the first one to show up at work and being the last one to leave. To be the best I can be. I learned from my mistakes and other peoples mistakes. The hardest part of my job was working with people that were working against me. The most enjoyable part of my job was making others feel good about themselves.
Receptionist (Current Employee) – San Jose – August 17, 2015
A typical day you check guests in and out of services, schedule and confirm reservations and up sell products and packages. This job taught me a lot of customer service and receptionist skills because the largest part of the job is interfacing with people, managing schedules for not only the waxers that the manager as well. My coworkers were amazing. The hardest part were the rude guests the frequent there and best part is getting to meet some amazing people
poor compensation/no healthcare for full-time employees
Wax Specialist- Customer Service (Former Employee) – Frisco, Texas – October 5, 2015
I worked for a new location that lacked leadership, and integrity. Even ownership didn't really value the growth that the employees were contributing. I'm not sure about every European Wax Center but if it lacks leadership, its not going to help make you successful.
Reservation Center Manager (Current Employee) – n/a – June 18, 2015
A day begins with transferring calls over to the call center from five locations working with different software such as bright house my services , century link. Then we start confirmation calls about 200 - 400 per day, I work on any guest issues and work with corporate to solve any IT issues with our systems. Myself and my co workers spilt all the calls and task evenly to make sure everyone is doing there share. The hardest part of my job Is not getting the help I need with certain guest Issues I am unable to process refunds from the reservation center so I have to send them over to the location manager which most the time takes there time and causes guest to get upset because It Is taking weeks to get a refund when they are told 3-5 business days. The most enjoyable part of this job Is my co workers we are a close nit family always working together to make things flow smooth.
Esthetician (Former Employee) – Tulsa, OK – July 19, 2016
They want you to work for next to nothing. Only giving you 5% of each service! Management is a joke and owners too. This management will throw under the bus in a heart beat. My schedule changed several times with a day notice. Put my regular cleints on another waxer schedule with out telling me or the guest. I got told if I didn't do the wax fast enough, I was fired. Or sale. Does not care for the employees.