A typical day is answering the phone, processing orders, claims, quotes and filing. I have learned how to manage an office and to reply to customers in a timely and efficient manor. The CEO of the company is very knowledgeable and takes the time to share with the associates. The branch office is very friendly and easy to get along with. The hardest part is conveying to a customer that the lead time will be a little longer than expected. The most enjoyable part of the job is chatting with the customers.