Pros: great people. exposure to many platforms. hands off management allowing freedom to excel.
Cons: not enough staff. better training is needed. benifits have dropped.
Being in the technical support staff with Evault is challenging in that there is a constant flow of tickets and there are not enough people staffed to meet the requirements of provided premier support. The average ticket count on one's plate will be 25 - 35 tickets.
Management is very hands off. If you like a micro-management style or a "hand holding" style, this is not the type of environment for you. The plus side of this type of management is the fact that you are given the freedom to experiment with different projects to better your surroundings.
The people on the staff are great and are willing to help. The culture of the support staff is laid back yet productive.
The exposure you get in this position is very rewarding. You will be supporting all sorts of platforms and software. This is a great place to get a foot hold on all sorts of areas. This also comes with its challenges due to the fact that you might feel stretched thin and wish you could focus your skills in fewer areas. In the future, if more people are hired, this might be a possibility.