Single Point Of Contact/Loss Mitigation default specialist.
Relationship manager - Bilingual (Current Employee) – Jacksonville, FL – February 25, 2013
Call center environment, handling approximately 800 accounts. Advocate to client assisting, educating, guiding to keep in compliance per guidelines of Investors. Curing deficiencies setting on repayment plans, re-reinstatement quotes or counseling on loss mitigation applications, assist filling out and supporting documents. Monitor payments,document tracing, advise retention and non retention updates, explain modification workouts. Hardest part of the job having to advise denials especially to homeowners that have proven hardships and have exhausted all possible options. Most enjoyable part of the job help family's keep their homes.
healthcare, bonus twice a year, yearly evaluation and pay increase
managing time on task, projects while available in call center.