Service Desk Technician/Engineer
EverOps - San Francisco, CA

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Join EverOps! IT organizations will be as different in the future as servers and storage have been in the past. New cloud delivery models translate into new technology support and execution structures. We need strong technologists and decision makers that can add to our unique support and delivery response to the protean swings of innovation.

Our culture is ownership and our track record is strong execution. Head in the cloud, feet on the ground.

We have a virtual US based Operating Center. Our service desk engineers can be located anywhere in the US with a good broadband internet connection and a phone.

Customer Service and Communication Skills:

Calm under pressure
1-3 years help desk background and experience
Professional demeanor; listens to the customer
Good written skills to enter incidents into ticketing system
Good troubleshooting technician
Strong social and interpersonal skills
Detail oriented

Technical skills:
Strong understanding of both MAC and Windows OS
ITIL knowledge a plus
Basic networking knowledge a plus
Familiarity with MS office Productivity tools
Experience with Gmail for the enterprise
Experience with cloud based tools for endpoint management
Experience with creating self service documentation

Indeed - 2 years ago - save job