Admissions Representative - North Miami
Everest College - Miami, FL

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About Corinthian Colleges, Inc.

If you’re looking for an exciting opportunity with a robust company committed to changing students’ lives and doing the right thing, Corinthian Colleges, Inc. is the place for you. As one of the largest post-secondary education companies in North America, we are on the cutting-edge of the industry and forging ahead into a new era of leadership, growth and innovation. We currently operate more than 100 campuses through Everest College, WyoTech and Heald College and are dedicated to delivering on the promise to our students. At CCi you’ll work with impassioned employees and have the support you need to make great things possible.

General Job Description:

You’re organized and professional with strong interpersonal and communication skills. In this role, you will work under direct supervision to recruit qualified candidates for our college’s academic programs in a compliant, appropriate, and professional manner.By providing basic information, routine guidance, and assistance to potential students on all matters related to enrollment and the admissions process, you will play a key role in bringing new students into our career programs and providing them with the opportunity to achieve their goals.You will demonstrate a positive attitude, motivation, concern for students, teamwork, excellent time management skills, and the work ethic to follow-through on the commitment to our students and the organization.As an Admissions Representative, you will serve as a recruiter, an advisor, and a guide in the journeys of our adult learners. Most importantly, you will use your skills and talents to make a difference in the lives of many!

Job Responsibilities:

The expectation is that the majority of an Admissions Representative’s time will be spent directly interacting with prospects/students either in person or on the phone. It is also expected that the Admissions Representative meet all minimum standards outlined per the performance management program.

Prospect/Student Interaction (90%)
Building Relationships

  • Take inquiry calls from all potential students interested in knowing or receiving information about the programs—including entrance requirements, curricula, and academic standards—and encourage qualified prospects to schedule an appointment for an interview
  • Return web inquiries and calls promptly to all potential students and give accurate information about the programs, including entrance requirements, curricula and academic standards
  • Make outbound phone calls to potential students who have expressed interest in attending the institution; outbound calling efforts are a key component of this role
  • Participate in organized phone-a-thons according to company best practices; this is an essential part of day-to-day activity
  • Initiate unsolicited leads and generate new business when not responding to outstanding inquiries or working with current prospects/students
  • Follow up on all inquiries that fail to schedule or show for an interview
  • Follow up with interviews that did not progress in the enrollment process and dropped/cancelled students to resolve any issues or address concerns

Interviews

  • Schedule and conduct student interviews, wherein any reference to Financial Aid complies with the stated company policy
  • Utilize only approved company materials during the interview process, and conduct interviews according to the stated policies and process at all times
  • Meet with potential students to explain program offerings and match the college’s benefits and advantages to the student’s needs; discuss and advise suitable programs in accordance with the student’s desires, qualifications, and objectives
  • Make all efforts to ensure that admissions management meets with the potential student and is well informed about the student’s motivations and concerns about attending the college

Mentoring and Guidance (5%)

  • Provide basic information and routine advice, guidance, and assistance to students using established procedures and policies on available programs and eligibility requirements, including the application of policies, procedures, and documentation regarding the admissions process
  • Serve as a liaison between student and campus, and make all necessary enrollment forms available, assisting in completion as needed; duties include reviewing applications and related documentation for compliance, partnering with Finance to ensure a high level of customer service during the transition, and following up to ensure that financial aid packaging is complete
  • Mentor and advise students to help them identify their unique skills and interests
  • Address any easily-resolved inquiries, questions, concerns, and issues, referring difficult issues to a more experienced staff member, and ensuring appropriate action is taken to the satisfaction of the student, company, and/or regulatory agencies in compliance with policy, procedures, and legal requirements

Administrative (5%)

  • Accurately account for all inquiries and the admissions activity associated with all inquiries
  • Complete daily activity reports
  • Ensure that all pre-start paperwork is completed accurately and in a timely manner
  • Keep all required reports current and accurate, including information stored in the system
  • Attend and successfully complete all training for this position, as required at any time by the company
  • Perform other duties as assigned by local leaders
  • Attend meetings as directed by supervisor

Key Behaviors:

  • Dependability: Responds to requests for service and assistance
  • Teamwork: Balances team and individual responsibilities
  • Decision Making: Displays willingness to make decisions
  • Communication: Effectively communicates with others
  • Time Management: Is able to complete all job requirements in allotted time
  • Work Ethic: Displays an organized and results-oriented approach, and motivation to perform without extensive direction
  • Accuracy: Displays high quality of work and level of accuracy

Qualifications:

  • Internal hire: minimum 1 year as Admissions Representative Campus Associate
  • External hire: minimum 2 years customer service, telemarketing, or sales experience (including admissions experience)
  • Demonstrated ability to fulfill Company Key Behaviors
  • Excellent presentation skills
  • Bachelor’s degree preferred
  • Knowledge of Microsoft Office Suite, including Word, Excel, Outlook
  • Ability to work assigned/flexible hours necessary to complete the job on a weekly basis

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Corinthian Colleges believes more in marketable skills than in ivory towers. One of the largest for-profit, post-secondary education...