Customer Service (Former Employee) – Westwood, MA – March 22, 2017
A great place to work, friendly coworkers have a strong teamwork ethic. Answering the phones and completing service orders. As i go into healthcare facilities and see the company logo on boxes I always feel proud to say I worked there.
I worked here when it was called Northeast Utilities for about three years in the Tax Department. Management really isn't good and there are a lot of odd ducks in this company. But the work/life balance is usually good, despite having to work a few weekends throughout the year. The retirement benefits are outstanding and the bonuses are decent. Overall, I regret leaving the company five years ago.
High turn over and management seems lost. Co-workers can be brutal backstabbers at times too. The company motto is " Our company makes money in spite of itself". Ethics are not important here and company culture nonexistent.
Sales Representative (Current Employee) – CT – March 3, 2017
Gas sales dept. recently began an initiative to "shake up" the sales departments. They do not know what they are doing and have hired some real beauties for managers. If you want to be micro micro managed and controlled than this is your place.
It is difficult to find an employee that is happy working here.
Customer Care Representative (Current Employee) – Windsor, CT – February 2, 2017
Fast paced environment. Working with customers, solving billing issues, answering questions and informing customers of ways to save on their energy bills. Always new information with regard to policy changes to keep up with.
Co-op Student (Former Employee) – Westwood, MA – January 13, 2017
Got connected with a lot of professionals with good technical and management skills. Really learned a lot from managers and colleagues. Got a broader view on how the industry works and how to develop a better product or program. Also expand my network across the industry.
Working foreman line dept (Current Employee) – Keene, NH – December 7, 2016
Great place to work started in January 1983 doing meter work with public service of new Hampshire then went into the line dept in 1985 later on the company became part of northwest utilities and now known as eversource im have been foreman in the line dept for about 16 years in charge of many projects overhead and underground installation and replacement jobs at this time I have been supervising outside utilities which have been working on our system
Customer Service Representative (Former Employee) – South Windsor, CT – December 4, 2016
Enjoyed talking to new people on the phones in everyday interactions. Management was supportive and always there when questions came up. Co-workers normally stayed to themselves but lunch breaks were very fun and was great to become social.
I have the opportunity to go to job sites, review the projects with engineers and construction contractors. The co-workers are exceptional and I have a very good working relationship with all of them - no matter their discipline. Everyday provides a learning opportunity. I support my teams and in return I have their respect.
Laid-back environment and freedom to do what you need to do
Data Analyst (Current Employee) – Berlin, CT – November 11, 2016
Eversource is a great place to work. Everyone is very laid-back and will let you get your work done without looking over your shoulder all the time. Management could be better, but in general they do a good job of relaying information and giving advice when necessary. Job security seems to be very strong, but advancement in the company seems more difficult as most people have been working here for years. Overall though I have found it to be an inviting atmosphere and the amount of trust they show in their employees is heartening.
Good cafeteria, autonomy, friendly co-workers
Management a bit disorganized, advancement is rather difficult
Senior Accountant (Current Employee) – Westwood, MA – November 4, 2016
Typical work day is setting up your own work schedule and goals for the day. Ideal month end close schedule. Co workers were all well balanced individuals with the eagerness to succeed. The hardest part of the position was during storm duty where normal work day was disrupted.
Company provided 22 years of training and support throughout my career.
Executive Assistant to the Vice President (Former Employee) – Berlin, CT – September 30, 2016
Typical day at work - Fast paced and customer oriented.
What I learned - How to support all levels of management and provide support to customers and our communities.
Management - Encouraged education and training. Provided a safe work environment and equal opportunity for all employees.
The hardest part of the job - Providing Emergency Preparedness Support during storm restoration. Restoration support required you to be away from your home and your family for weeks at a time. It is a requirement for employment.
The most enjoyable part of the job. Daily contact with customers, shareholders and our community.
Great Co-Workers Very Little communication with management
Customer Service Representative IV (Former Employee) – Windsor, CT – September 27, 2016
I worked in the call center in both customer service and credit and collections. It is a fast paced environment with back to back to back phone calls while completing daily assignments in between calls.
A lot of overtime, excellent benefits
storm duty, no communication from management. too many chiefs and not a lot of Indians