They are trying to improve, but...
Intake Coordinator (Former Employee) – Franklin, TN – June 27, 2016
It's still a call center. A typical day at work involves answering calls the entire time you are clocked in, rarely having time to even take a sip of water. Management isn't available, because you have to be clocked in and on the phone all day. So if you have any difficulties you have to take your lunch or before work to handle them. They try to be helpful with having a gym on site, and outdoor areas to eat, and lots of training time, but you never have time once you start working to use any of the resources. If you step a toe even a tiny bit out of line, you get immediately reprimanded and/or fired, and they are monitoring you at all times.
no benefits for three months, low pay, heavy work load