Clinical Decisions Support Representative (Former Employee) – Bluffton, SC – August 10, 2016
Management was very cliquish and did not support employees at all. The benefits are horrible. You have a very strict schedule to adhere to and if you get sick or need a few extra minutes in the bathroom you get in trouble for it. I was told during orientation that we did not matter and could be easily replaced. The only reason I stayed after that was I really needed a job. It was the worst year and a half of my life.
It's still a call center. A typical day at work involves answering calls the entire time you are clocked in, rarely having time to even take a sip of water. Management isn't available, because you have to be clocked in and on the phone all day. So if you have any difficulties you have to take your lunch or before work to handle them. They try to be helpful with having a gym on site, and outdoor areas to eat, and lots of training time, but you never have time once you start working to use any of the resources. If you step a toe even a tiny bit out of line, you get immediately reprimanded and/or fired, and they are monitoring you at all times.
they pay you
no benefits for three months, low pay, heavy work load
CDS (Current Employee) – Colorado Springs, CO – June 23, 2016
I have worked in several call centers and this one is by far the worst! When I first started at this company I was told that there would be a lot of opportunities for advancement and that even though the pay was low, that raises were "well above other call centers in the industry." I have found that quite a few of us do not get the promotions that we have applied for, however, we have been given the responsibilities/duties of the positions that we applied for, and are expected to add them on to our current duties (i.e. types of calls) without any additional compensation. Supervisors/Managers refuse to take escalated calls. We have massive hold times and instead of hiring and training new people to do the job, we just shuffle our current people around causing long waits in other departments. When I started we had 4 weeks of training, now new employees are given 1 week of training but expected to perform at the same level that people with more training. We were told we would get bonuses and it took over a year to come through. The current bonus system is on a scale, however employees are not told what to do to increase their bonus, or why the current ones are at the level that they are. Employees are not appreciated, and have been told by management that we are all replaceable so we can feel free to stop complaining at any time. We have IT/phone issues on a daily basis, and instead of having them fixed, we are told that we need to work around them and make up for lost time on the phones. The whole place is noting but a joke. I leave work in tears nearly every day and I wantmore... to find a new job but have I have personally been so beat down by management here that I feel like I deserve this kind of treatment and that it is a lost cause to go and look elsewhere. Management has come right out and told people on the floor in the middle of the work day that they are stupid and lazy. There is also clear favoritism shown from management to specific employees. Run, don't walk away from eviCore!!!!!less
Clinical Decision Support Representative (Former Employee) – Colorado Springs, CO – June 5, 2016
EviCore is a good company to work for. A typical day is taking calls and helping the doctors offices process requests for Catscans, MRI's etc. My co-workers are good people and who work hard and have a great team player ethic.
Nurse reviewer (Current Employee) – Tennessee – May 20, 2016
I have been with this company over 5 years. Management is horrible. The right don't know what the left is doing. Too much favoritism depends on who you are. Things change by the hour so there's no way to keep up. They don't care about quality only quantity of cases you can do per day. And no LPNs don't make the same as the RNs do! They do the same job unless you're in management. The health insurance is so expensive. There are multiple computer problems on a daily basis . When you are on the phones you have to email a supervisor for permission to go to the bathroom. It is hard to get PTO time approved. You do a shift bid every 6 months so whoever your supervisor likes best are the ones that get the shift they want. Some great people work here but also very rude people do to and they are the ones that get the promotions. They tell you all these wonderful things to suck you in and after a year or so you are garbage! Stay away, you have been warned ....
Work from home
Expensive insurance, rude staff and callers, everything in between
I am currently a Non-Clinical Contact Center Supervisor for the Notification Unit. Our department is responsible for verbally notifying both providers and members of case authorization statuses for radiology studies that were submitted to a patient's health insurance for pre-approval.
I single handed watch a wonderful employee got terminated do to her reaction to increased level of noise on call center floor. This former employee had no write ups or call outs. Two days later we get a scroll about noise on call center floor. Only do to health plans calling about the disturbing level of noise. Evicore management never asked myself or any of the other agents about the level of noise on the floor that day. But suspended an employee for auto connecting caller with other write ups on file. Allow this agent the opportunity to return back to work only to do the exact same thing. This place should never be the headquarters of evicore with it's problems.
pay check, free coffee
company has very few good sups, pick people, agent they will come up with a reason to get rid of you. But never show these adgents proof
Absolutely no training here. You are on your own basically. The trainers for nursing that they have are totally incompetent and do not train you for the job. At home, you are literally thrown into whatever cases they choose to put you in whether you are trained or not. It is so unfair to the members. The system is a continual mess, you only get a half hour for lunch and 2-15 minute breaks as a nurse but are expected to do 60-80 calls. With that, they should have an hour lunch so that employees can actually perform better. The supervisors do not supervise as most good nurses are used to. The supervisors only throw emails and IMs to you. They are mostly LPNs over RNs which is absolutely unethical and it truly does show in their leadership because they do not lead at all. The managers and higher up could careless as well. They will tell you one thing but it is not the truth. It is a whirlwind mess. I'm not an angry employee either, I'm stating facts. It is an absolute circus to try and get time off. The supervisors, managers and head of nursing do not know how to deal with it yet they would tell us to put time off in IEX which is a complete chaotic mess, then put it in the old system ADP. It is such a mess you wouldn't know what to put in and have zero guidance.
Working at home
All of the unethical demands with no training or guidance
CDS (Current Employee) – bluffton, sc – April 21, 2016
Worst place I've ever worked. These people do not care about your well being you are penalized for using the bathroom. The manager upstairs just walks around the floor making racial slurs at white and Spanish people. You will never move up or out of the department. You will never be appreciated
healthcare. your pay. your time. Mandatory overtime. No time off No Bathroom Breaks
LPN (Former Employee) – Bluffton, SC – April 19, 2016
Overall this company was good to work for. It was great to work from home for the most part. I enjoyed working with the customers and on the computer. The worst part of working was the computer issues that would arise on a consistent basis. Management did not always communicate their needs clearly. The company had great benefits and PTO.
Working from home
Adjusting to breaks and lunches with a busy schedule
Currently employed. Lack of professionalism, managers/ supervisors are very poorly train and in dire need of leadership management education. Benefits suck, you have a high deductible for a single healthy person the annual deductible is $4,000 before they cover any benefits. Up on job offer you are given a list of all the great and wonderful benefits available however HR fails to mention that have a 90-day waiting period before you are eligible for benefits and after that they're almost unaffordable.
Constant daily sometimes hourly changes, to the point leadership can not answer questions or give direction,poor resources. CALL CENTER WITH NURSES. Unrealistic goal of a minimal 60 calls per/day, the more the merrier. One supervisor stated she took 100 calls per day; this gives you quantity not quality. I felt sorry for the poor patients from peds to geriatrics needing authorization for PETscans,MRI,chemotherapy....variety of studies that would effect their plan of treatment and life. eviCore reminded the staff we work for the insurance company. Poor physician's have to jump through hoops and unnecessary treatment required before getting the authorization for the needed study.
At least 2-3 times weekly, one of the programs would not work and you have a caller on the line with a frozen or black computer screen. eviCore did not want us to say we were having computer issues, they didn't want their contracted insurance companies to know.
Good pay for LPNs, suck for RNs; the salary is the same regardless if you are a LPN or RN. $58,000/ annually; not salary because if youmore... miss a day in the 90 day period you don't get paid, because you are not eligible to use PTO until day 91, but you do get written up NO EXCUSES accepted, life or limb. Don’t forget that $4000 insurance deductible.
2 weeks of training with a combative, I'll prepared, incompetent trainer. She would become angry if you asked a question. So may changes, guess she did not have the answer.less
Work from home
locked to the computer like a slave, every second is monitored, fake calls from company staff
cds (Current Employee) – Colorado – March 24, 2016
Unfortunately I have been at this company for over 5 years.When I was first hired I really enjoyed working for them but not any more... as time goes on it just gets worse....benefits are non existent-----took away bonus,such as it was, lowered hsa account, raised insurance premiums, doubled the work load. Alot of nepotism in this company, supervisors are not worthy of the title. I can truly say the only good thing about this company is being able to work from home but that also has it's negative impact as well because this company will blame every internet issue on your ISP. I have never worked for a company that has so many inhouse technical issue..with dropping calls,locking up screens--this is a daily occurence and now I see that there have been multiple lawsuits regarding ethics..Wow...you do not want to work for this company..believe me...it is not worth the headaches and stress
Non Clinical Representative (Former Employee) – Colorado Springs, CO – March 4, 2016
This company was very understanding, the benefits were amazing. The only reason I left was because I wanted to be a cosmetologist. I would definitely work there again if I had the chance. The managers were very helpful and understanding, my coworkers were very welcoming and made you feel comfortable.