fast pace call center setting with nice management staff
Customer Service Representative (Current Employee) – Jacksonville, FL 32225 – July 5, 2017
Fast pace call center setting, high call volume, fair management, work place culture can be fun but firm. The hardest part of the job is balancing out all the task they assign. The best part of the job is helping families in need.
helping families, friendly co-workers
lack of benefits for caseworkers, must do multiple positions under one title
HR Generalist (Former Employee) – Fort Worth, TX – July 9, 2017
Nightmare management....never knew when they'd make an intelligent business decision, but usually not. Brutal to employees, offering absolutely no job security and support from anyone, even HR managers.
Case Manager (Former Employee) – Omaha, NE – July 3, 2017
I loved working for the Omaha based facility, wonderful co-workers, management was great, friendly, we answered phones, called doctors offices, faxed and emailed needed documents, updated case notes within the system.
I had worked for this horrible company for over a year. During my horrible experience with this place they switched my job title at least 3 times & cut my pay multiple times which I am pretty sure is illegal, cut my pay so low to the point where I could barely afford any of my bills, then they fired me with out any warning at all. Stated they no longer need my services
Medical Records Technician (Former Employee) – Waco, TX – June 20, 2017
I worked remotely. I enjoyed the work and those in management I talked to over the phone. Training was good. The only problem was they did not have enough work for me to do to continue working for them.
Caseworker (Current Employee) – Jacksonville, FL – June 17, 2017
In this company there is always work to be done so you will never have to worry about having to be sent home due to no work. depending on what position your in will deteremine how many calls are to be made. Just like any other job they do have audits where they listen in on your calls to grade your performance. Job is not hard but you do have to stay on top of your work as this goes with any job.
you do recieve your hours your scheduled to work
short breaks, no benifits (depending on hrs) no pto time
Trng and Qlty Control/Proj Mgr (Former Employee) – Waco, TX – June 16, 2017
Very disjointed. Lack of knowledgeable leadership. Work/life balance was 70 to 75 hours a week. It is known in Waco as one of the worst employers. My experience proved what I had heard. They lose major contracts and just re-invent themselves to stay afloat. I do not recommend it to anyone. I was aware of people that had worked at the company for at least 5 years and were making 8.50 to 9 an hour. EMSI would bring in new personnel higher than what they were paying those that were there and performing the same job. Worst HR department I have ever worked with. They neither stood for the employees or the company.
Its a good flexible job great if you have small kids and going to school. You do get raises every year if you pass the audit. The job itself is not hard you get the basic training and if part time 70 hours every 2 weeks. Need to have great customer service.
Quality Auditor (Former Employee) – Fort Worth, TX – June 6, 2017
This was the most unstructured work place I have ever seen. There was no management support for any of the customer service representatives because they were all to busy playing around. I would not recommend this place to anyone ever.
Productive environment with getting the records in
Caseworker (Former Employee) – Waco, TX – June 1, 2017
It was very interesting to learn how the medical field handled their records. Also to learn how to type faster and handle the phone at the same time. To ;earn about different types of ways to handle the records from the medical records staff to the copy service that is hired to handles the recs.