Out of touch with the economy, undervalues employees
Analyst/Programmer (Former Employee) – Rochester, NY – October 20, 2017
Excellus underpays by 20-25% and has a 1970s mgt style. They treat employees like commodities and that is why people leave. Those who stay undervalue themselves and mgt. likes it that way. Until or unless they remove the deadweight from sr. mgt. (eg: VPs with literally 6 ppl working for them!) as well as retire the dinosaurs they have running divisions that desperately need fresh leadership, they will continue to stagnate.
They are losing members in a market where ppl are REQUIRED to buy health insurance. Bad mgt. and poor employee relations are much of the reason.
Still, Excellus has the best health insurance in the area. The mgt. deadweight and waste however keeps costs up, so keeping premiums higher than other companies', thus costing them members. Three words: Business Process Reengineering. Desperately needed. Start by dumping half your VPs.
The CIO has taken to bringing in cheap IT contractors from India (Cognizant) because the ordinary way to get new IT blood is hamstrung from above. Booth is the main culprit overseeing this stagnation and waste. The B of D needs to tell him to stop treating this as a retirement job and get serious... or get out.
Very Enjoyable work environment with ping pong tables!
Metric and Reporting Intern (Former Employee) – Rochester, NY – September 25, 2017
I had a very enjoyable time as an intern at Excellus this past summer. I felt as though I was doing work as an intern that was not only beneficial to my work experience but I believe was beneficial to my coworkers. It was not a stressful environment and I had pleasant coworkers. I would definitely recommend this company and hope I may have an opportunity to go back and work there myself. Oh yeah, there were ping pong tables!
Excellus lived by the motto "we can do it AND have fun!"
Project Manager (Current Employee) – Syracuse, NY – August 28, 2017
Excellus BC BS is an amazing place to work. The leadership team provides an example of caring for one another that is felt throughout the company. There are many opportunities for folks that have a desire to learn and pursue excellence.
If you don't have family that works there, you have no chance in advancing...
Customer Service Representative (Former Employee) – Rochester, NY – August 10, 2017
The management here is awful! You are bulllied into making sure Every Call is perfected to their metrics/standards. Even if you have it down perfectly, you are belittled because they have nothing better to do! I worked for this company for many years, and have had 5 different supervisors in the first 2 years! Was "let go" for no valid reason. I was actually a perfectionist and now have major anxiety and panic attacks because of their lack of knowledge about humanity.
You make good money and nearly free healthcare
Anxiety, stress, depression. Everyone there has a family member that works there and if you don't, you're not going to be a good match (unfortunately)
Customer Service Advocate (Former Employee) – Buffalo, NY – July 25, 2017
this company is 100 percent behind the times. no empowerment, NO movement or education/help to advance. management are mostly under experienced and undereducated inside promotions which propagates everything that is wrong with this company. pay is horrible, horrible, horrible. Company hides behind what are often ill thought out, heartless, illogical 'Standards of Procedure.' Painful to work here
Great (Current Employee) – DeWitt, NY – June 20, 2017
I enjoy coming into work grabbing my breakfast in the company's café and heading up to my desk where I can work comfortably. I enjoy the many perks such as Taco Tuesdays and other fun things. We are a huge extended family.
no vision, poor leadership, ETL jobs are moved to Congizant indian employees
Manager of Information Technology (Former Employee) – Rochester, NY – June 20, 2017
The company has no vision, poor management, most ETL testing jobs are already moved to Indian company - Congizant so you will face too much politics with congizant consultants as they do not share technical knowledge with Excellus employees. I do not see any growth opportunity inside the company. They do not value their own employees
too much politics to face with Congizant indians employee
Programmer Analyst (Former Employee) – Rochester, NY – May 30, 2017
Overall a good place to work. You must be a self starter as the on boarding and training is very limited. It is a fun place to work and they do have good company values. Very involved in the community.
Enrollment Specialist (Current Employee) – Syracuse, NY – December 31, 2016
I have worked at the company for 20+ yrs. I read all the past comments on this site and many are from past employees. some of their comments were valid and some not. Currently 2016/2017 the company has improved in culture and management. I have seen many years at the company and have seen very positive shift in the culture and breaking down of silos. More team work and praise on projects. I work in the front line staff and can say this I have seen a lot of good changes happening in the past two years. Not every area is perfect but each dept and division is different. I would recommend giving the company a try. Has good benefits and time off.
External Auditor (Current Employee) – Rochester, NY – August 1, 2016
I have been employed with Excellus BCBS for just about 5 years and couldn't be happier. It is my hope to stay with Excellus for my entire career. I have grown into 2 different positions since starting with the company- which proves how much they invest in employee development. The company truly cares about it's employees and has been certified in 2016 as a Great Place to Work.
Customer Care Advocate (Former Employee) – DeWitt, NY – April 19, 2016
-Parking is free -Co-workers great -Silos -No work/family balance- you would get written up if you call in if your child is sick. Upper Management unfamiliar with systems and procedures. Everyone from Director to Team lead would audit you on a daily basis. The experience felt like being broken down to nothing to be built back up.
Rating and Renewal Analyst (Former Employee) – Rochester, NY – December 4, 2014
Excellus has lots of good people in it, but they work in silos, the right hand doesn't know what the left hand is doing which leads to a lot of inefficiencies, errors and ultimately, bloated administrative costs.
Lots of growth opportunities
poor work-life balance, a decade behind in technology