General Manager (Former Employee) – Nashville, TN – June 16, 2015
Every day is different dealing with high end rental customers for temporary living quarters. I was the manger and reported to the COO, she was a little wishy washy on firm decisions based on who the customer was and her former relationship with them, therefore it was a times hard to determine what to do.
The most enjoyable part of my day was dealing with a customer who was not only happy with my product but my service which was far more often than not.
I really enjoyed the Corporate Housing industry and would like to continue in that industry or a similar one like apartments if at all possible
My typical day begins with getting the housekeepers out the door with their schedules for the day, then responding to emails and welcoming new guests, following up on maintenance requests, preparing schedules for the next day. Checking for new set ups or teardowns, helping co workers with any issues they have recieved from guests. I have learned alot about corporate housing , relocations, wireless trouble shooting, cable issues, dealing with utility companies and furniture providers. I thoroughly enjoy the interaction i get to have with guests, even if its because they are unhappy, i like the chance to fix problems and change their opinion of their experience. Of course the goal is always to not have any problems, but relocating or moving starting a new job is a stressful time i like to be there to at least make their housing experience a great one! i also like that its really something different all the time! The hardest part of my job is lack of organization and no set standards to follow.