Pros: you can work remotely
Cons: the work volume has decreased dramatically with medicare changes
In the morning I organize and prepare for any client meetings after logging onto 11 to 12 programs necessary for the work flow. I take case calls, client calls, review reports, physician questions, coworker questions, review cases, physician value statements and abstract case information and put it in the final letter format.
My role included reviewing the physician’s statements, comparing it to the case information and sometimes questioning the reasoning or decision. Some physicians were more open to frank discussion than others. Some physicians talked down to me during the discussion and the challenge was not to respond to that but stay on task with the discussion, calmly and compassionately.
I've learned so much in the last 5 years from the thousands of cases and their complications, co-morbid conditions and new treatments. We have a research department that does meta-analysis of frequent diagnoses and sends out regular mini courses. We research information to process to cases. I enjoy learning and believe it's an essential part of job satisfaction.
The most enjoyable part of my job has been the wonderful group of people on my cardiac team. They are physicians and nurses with such a wealth of knowledge and experience. Everyone is willing to share that, teach what they know, help new people on the team and case managers or physicians from client hospitals. The two physician Team Leaders have been phenomenal and supportive of the entire team and critical to the professional development of each individual member. They are always available as resources.