Productive place to work with growth opportunities
Loss Mitigation Manager (Former Employee) – Irving, TX – July 18, 2017
A typical day at work as a Loss Mitigation Manager at Exeter Finance was to first greet my team then check for any emails from Executive Management that needed review for any policy or training updates. Then, I would go over strategy with my team of 8-15 agents. Throughout the day I would monitor calls to ensure fair and professional treatment of our customers, ensure policy and procedures were followed and provide feedback and/or coaching to the agents. Quality Assurance was also reviewed and discussed. One on ones were frequently conducted with each agent weekly to go over individual productivity, provide assistance in for any areas of improvement as well as positive feedback and review random call recordings.
I learned the value of working together as a team to achieve goals. Management was helpful in delivering expectations and providing the tools necessary to achieve what was expected. There was a culture of excellence at Exeter both in how our customers were treated as well as how we treated each other in the workplace. The hardest part of my job was delivering write ups or terminations. Those are never enjoyable but are necessary at times. The most enjoyable part of my job was the support of my peers. We always helped each other and worked together very well even though our teams were competing because it was all about hitting or exceeding the goal as a department for the company.
Company outings, team building activites, free lunches, awards, holiday fun activites