Project Manager (Current Employee) – New York, NY – May 16, 2017
While EXL scores really high points on salaries, benefits, and career growth, there literally is not an existent culture in the company. The support functions like HR, Finance, and Tech assume that they run the businesses instead of trying to solve problems of business personnel. The company hierarchy may seem unengaged at root levels.
My project with Prudential to implement Oracle iSupplier R12 with Oracle iProcurement. I was responsible for the Supplier Engagement including writing the User Manual, test scripts, and managing the work.
CUSTOMER SERVICE ASSOCIATE (Former Employee) – 6F One ECom Harbor Drive MOA Pasay 1308 – July 19, 2015
A typical day at work involves sitting in front of two monitors with a spill proof mug, taking calls, coming up with the solution as to how the auto insurance company came up with the balance, credit and debit endorsements; practiced the "English Only Policy" and "One Call Resolution" to the best of my ability although there were times when I needed to offer callbacks, send computations via email, and escalate as needed. I got exposed to Citrix, DOS Based Mainframe, Remote Desktop, login, escalation tools, Plantronic headsets, automatic dialers, Avaya, and their Cisco phones which I used to call EXL's IT department based in India.
Location is great. Their cafeteria was huge. The facility is excellent and well maintained. I appreciated the sleeping quarters, La-Z-Boys, and their numerous bean bags. Management is fine.
Coming up with the solution to the billing problem within 6.5 minutes is the biggest challenge aside from passing Quality Metrics. The client made changes every now and then that got cascaded via email blasts. I had to keep relearning how to compute.
I have recently been promoted to my first management position. I have a staff of 7 which is about to grow to 12 employees in Hartford. I also oversee a staff of 6 which is about to grow to 12 in San Antonio Texas.
EXL Service Holdings, Inc. is a very fun and progressive company to work for. They are currently servicing very high level companies in the following spaces: -Finance & Accounting -Data Analytics -Finance Transformation
Subrogation Specialist (Current Employee) – San Antonio, TX – November 13, 2014
This is a great Company to work for if you are willing to take the initiative in gaining more knowledge about insurance policies and subrogation against third parties responsible for a loss in hopes of recovery back to the member/client.