Expedia, Inc. Employer Reviews

Fast paced and micro managed enviroment. Management seemed to be more concerned with their impressive numbers than the expedia customers themselves.
Co-workers were great and very hard working. They made the call center bearable.
Getting time off was very difficult and the shifts and work days were constantly changing.

We sat on the phones and assisted customers with their travel needs and questions they presented. The management team was extremely helpful and always right there for us. The hardest part of the job was making the sale itself because customers would ask questions and decide to make arrangements themselves off the phone instead of allowing us to assist – more... them. – less

Love working here!

Happy, happy, happy
It's the perfect blend of Travel & Technology ...

NOT A GOOD COMPANY TO WORK. DO NOT RECOMMEND.
VERY POOR MANAGEMENT

Fast paced interaction with customers daily. Excellent
coworkers. emjoy setting up deailed trip for personal and business travel.

Excellent people to work for. Very interesting type of work.

Contacted Citi Bank customers to redeem points for travel reservations including hotels, flights, cruise, rental cars packages.
Maintaning any customer database to improve tracking, reporting and customer service.
Receiving 200-300 Calls a day.
Respond to customer inquiries.

Felt like a number most of the time. Sometimes Supervisors would take 45 minute smoke breaks in the evening, leaving you floundering if you had a difficult call that caused you to need help from a supervisor.

Very informative trianing learning all necessary programs and cutomer service needed in order to provide the best service to customers booking Pre-Packaged Vacations. Staff member and management have great mental and positive attidude. Received all inboud call after traing. Good schedule options.

No structure or organization within the company, only benefits you get are insurance, you work all holidays, and don't get holiday pay, the pay is decent.

No real security at this organization, the culture was such where there was no depth of sense of belonging.

Expedia excels in providing maximum customer service, emphasizing the discovering the needs of the guests, assisting guests in creating a sense of urgency when planning & booking their desired events and ensuring follow up and maximum customer experiences.

Very positive attitude and encouragement from management. This is a very positive environment to work in with a lot of opportunities.

nice to work here. the vacation policy is more lenient than most call centers

I thoroughly enjoyed working at Expedia.com. It was always a fun, friendly exciting workplace. Unfortunately when I was employed there the company was in the process of being so unbenounced to us employees's until the change had been made, Our pay structure considerably dropped drastically immediately after and I seriously couldn't afford to commute – more... there and make it beneficial for my family any longer. – less

Expedia.com is a travel company. There is a diverse workforce in many different groups.

great employess and fun projects to learn and delivery on-time

Management is always there to back you up.
The hours, in the sales dept., are what you want them to be. there are regular shift bids that come available to the agents and it is all based on performance and not tenure. Work hard and reap the benefits.Make it to work and be on time. This is the biggest reason people are fired. There is only a 7-9 % attrition – more... rate, and from a call center point of view that is FANTASTIC. That proves that people like their jobs and benefits. – less

Expedia was very flexible, allowing me to attend school part-time while working. The pay was good, at least as far as contracts go.

The work was almost pure maintenance, though. Expedia started out with a lot of bad C++ code, over the years re-wrote it with a lot of bad Java code, and now believes that since it's written in Java, it's not legacy. Sadly, – more... the quality of the code has remained very poor in most of the service code, and the only effective way to learn the code was to step through it in a debugger.

As a result, most of the job consists of wading through spaghetti code, either to figure out what it's doing or figuring out why a change broke it. The work is pretty tedious as a result.

Most people there work a lot of hours, though there wasn't usually much pressure to do so. As far as I can tell, they think that "senior" means having a high tolerance for bad code. – less

All though I have not had the opportunity to travel often, I enjoy making other people's dream vacations come true. Expedia is great company to work for and all of the customer service reps are awesome!