Analyst (Former Employee) – Dallas, TX – February 11, 2014
If you work in Dallas at Hotels.com, be ready for cliques, politics and no career path unless you want to move to London or Bellevue. There are good individuals at the staff level, but the leadership is elitist because most of them are former consultants and the only people they hire are more consultants who have to come from top tier schools or else they cannot do the job. If you interview there, get ready for case study style interviews like you would see at Bain, McKinsey, BCG, etc.
The 5th floor employees, in general, look down on the 6th floor employees because they are the call center. To be fair, some of the employees in the call center should represent themselves better, but it is clearly understood and stated that if there is a job opportunity on the 5th floor, they will never consider anyone from the call center.
Expedia was a productive and fun workplace environment
GSO Coordinator\Lodging Support Services Agent (Former Employee) – Dallas, TX – February 4, 2016
My typical work day included, but not limited to heavy telephone, customer service, data entry and invoicing. I learned a lot about marketing. Management was nice. There was a lot of room for promotion. During my stay at Expedia, I was promoted 3 times in 1 year. Co-workers were typical, some friendly, some not so friendly. The hardest part of the job was working on some Sundays. The most enjoyable part of the job was working with people from all over the country.
There was always free fresh fruit, apples, oranges, peaches, etc.
Systems Analyst (Former Employee) – Dallas, TX – March 30, 2016
Typically a fast paced environment. Great co-workers. The upper and middle management teams have little to no idea what is really happening on the floor but are always trying to come up with new ideas to squeeze more out of the already hard working Hotel Operations team. Like many places the direct supervisors have their favorites. The current evaluation process is devoid of any useful metrics upon which an employee can improve. It's all left up to the "Opinion" of your supervisor as to how profitable you are to the team, and that can change monthly.
I used to love this job when I started as a Lodging Support Agent. After you've been there for a few months the cracks start showing. Management lacks expertise on everyday work tasks and one is forced to ask other peers for guidance and support. If you are able to reach one of the leadership positions then you'll have a bit more job security.
Overall the place was fun to work with, good peers, more bad than good supervisors. Benefits are ok, but as far as receiving good travel benefits, then you're better off looking elsewhere.
free lunches, international culture, never stop learning
lack of leadership support, too much micromanaging, questionable job security
GCO (Former Employee) – Springfield, MO – March 9, 2016
Pay is great and benefits are good, local HR and managers - not so much. Other sites have free soda, free snacks, and even free beer IN THE OFFICE on a regular basis. The Springfield site is very different, people have gotten fired for drinking in Springfield.
Tier 3 Customer Service Representative (Former Employee) – Las Vegas, NV – November 11, 2015
I have been working in the customer service industry for almost 8 years and I found my experience at Expedia to be disheartening. Training was an absolute joke and the agents that are released to the floor are no where near ready to take calls. As a Tier 3 agent I feel we should have the knowledge to perform our job duties, especially since we are dealing with customers who have spent thousands of dollars. The lack of support from supervisors and leads is sad, they could careless if u fail or succeed until one of your actions cost the company money. Proper training helps build any successful company's foundation and without it you'll find that your costing yourself a lot of money correcting employee mistakes.
Customer Service Representative (Former Employee) – Las Vegas, NV – January 19, 2016
answering steady influx of calls for misbooked on website and fixing the problems listening skills are needed management is bad coworkers are good hardest part of job is when you can't fix a mistake a customer made most enjoyable is when you can fix a customers mistake
Customer Service (Former Employee) – Tacoma, WA – September 28, 2016
Over 250 employees lost their jobs to outsource overseas. I wish that would not have happened, I enjoyed coming into work and they were a great company to work for.
Little that we knew at the time, they sent several employees from our call center to train call centers Philippines, El Salvadore and other countries. Not even two years later, they closed Flagship call center where Expedia all started in Tacoma, WA.
Lodging Support Specialist I (Former Employee) – Springfield, MO – July 21, 2016
Everything is very easy going, extensive training on all forms of programs, great hours and pay, awesome supervisors. dealing with hotel owners and general managers on a daily basis with issues most likely technical issues or lack of training on our programs we provide. building business relationships from the ground up
happy hours, supervisors, schedules, pay
don't stick to contract lengths if contracted through Contracting companies
good company for balance life between work and family
SR Technical Product Manager (Current Employee) – Bellevue, WA – February 22, 2016
great place to work as family center person. Balance work and family life. You will be sure to have time to accompany with your value family members. Also you can improve your skill set in this company.
CEX Manager (Former Employee) – Bellevue, WA – August 25, 2016
I did a 10 month contract at Expedia. It was a great experience. The team I worked with were fantastic. I respected the management who seemed genuinely interested in the development of their employees. There were several programs to develop and grow their existing employees skills and career.
Would have preferred a more challenging and expansive role
This position has given me the most creative license in coaching and developing employees. Expedia breeds a culture of working hard, but also being playful at work. They are not afraid to try a new process, fail, learn and move on.
Reporting Analyst (Current Employee) – Bellevue, WA – June 22, 2016
I've had a difficult time here at Expedia, which is opposite to my previous Corporate experience. Many of the people are great to work with, the overall culture is fantastic, but pay is low (comparatively) and advancement difficult for me to understand. Mgmt speaks to a "work-life" balance, but when I'm called as I'm entering the movie theater at night because they need something within the hour I don't much feel balanced.
Account Executive (Former Employee) – Springfield, Mo – August 31, 2015
Expedia is a great place to experience the growing pains of a rapidly expanding business. The company struggles to keep up with its growth and is very volatile as far as employment, but excellent as a growing company.
Excellent Work Environment, Great Benefits, Competitive Salary
Cruise Agent (Former Employee) – Las Vegas, NV – November 21, 2015
When it came down to closing offices we where told our office was not going to be closed because MetLife needed a presence on the west coast. Nothing like giving it all to the company then finding out your job was going away to another brand new office back east ..
Senior Business Analyst (Former Employee) – Bellevue, WA – October 7, 2016
If you are looking for a stable income with boring employees in the team, then Expedia will be a good fit to you. It is a very low productivity company as well so if you enjoy chit chatting with colleagues and not getting anything done, then it will be an ideal work place for you.
Administrative Assistant (Former Employee) – Las Vegas, NV – July 21, 2016
Company has several struggles of running the office. The overall atmosphere is highly stressed, and no one talks about in fear of losing his/her job. Micromanagement is extremely high as well. There are good people there. Their benefits are wonderful.
Sr Program Manager (Former Employee) – Bellevue, WA – July 8, 2016
You can drink, show up, not show up, be drunk, do your work, not do your work...it really doesn't matter. What matters is to not draw attention to yourself. Do not under any circumstances care about your work. You'll do fine and probably get promoted.